The game should be in your My Games.
If the game shows in your My Games, you can find the code quite easily:
- go to your My Games
- Find the game "icon" and right-click on it
- View Game Details
- You'll see the code under Product Code
Otherwise, you will need to contact a game advisor: http://eahelp.ea.com/en/ . For help with navigating the site, see this: http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/m-p/2...
Best of luck and happy gaming
