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crinrict's avatar
crinrict
Hero+
13 years ago

Re: My Promo Code has been used?

Are you sure you didn't mix up letters ? 2 and Z and 0 and O look very similar.

Also make sure you redeem at the right place: http://answers.ea.com/t5/The-Sims-3-Supernatural/FAQ-How-to-redeem-the-limited-edition-content-Pea-Shooter/td-p/21724

If it's not that, you need to contact Customer Support.

They can be found here: https://help.ea.com/contact-us

You have the option to contact them by mail, phone or Live Chat. Make sure you have a game, a category and a platform selected for the options to become available.

For Live Chat, make sure to choose US as your country.

2 Replies

  • Anonymous's avatar
    Anonymous
    13 years ago
    Approved

    I did make sure on both counts... there's no O0 problem cos there are none of either, and the only 2 on there looks suspiciously like a 2.  I tried going to the contact us page, but the drop down for games doesn't have Supernatural as an option... the latest one on there is Showtime Katy Perry Special Edition...

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