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puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

Re: My sims 3 64 bit stuck on the loading screen

@classicacosta  Did you change any of the graphics settings?  If you did, please delete options.ini from Documents > Electronic Arts > The Sims 3 and try again, this time leaving the options at their defaults.  If that doesn't help, or you didn't change the settings, try switching to windowed mode at the Main Menu before trying to load a new save.

If that doesn't help either, please attach your deviceconfig.log to a post; it's in Documents > Electronic Arts > The Sims 3.  (You'll need to manually open the folders; the file won't show up in a search.)  You can delete your user and computer names, about 25 lines down, but there's nothing else in that file that can identify you.

And a screenshot or video of the issue would be helpful.

3 Replies

  • classicacosta's avatar
    classicacosta
    5 years ago

    Ok I'll try these! I've already been playing in windowed mode however, but I deleted options ini so I'll how that works and let you know! Once again thank YOU SO much!!

  • classicacosta's avatar
    classicacosta
    5 years ago

    Ok, so I attempted to open a new save in a new world that I had not updated and the loading screen went completely black in this case I still have my older folder with mods in the game. I attempted to do the same thing except i took out the mods this time and i was still stuck on the loading screen. In this step I did remove options.ini like asked! So I will now be doing the following steps after. 

  • classicacosta's avatar
    classicacosta
    5 years ago

    here's my device log: 

    === Application info ===
    Name:            Sims3
    Version:         
    Build:           Release
    === Rating info ===
    GPU: 3 GPU Memory: 5 CPU: 3 RAM: 5 CPU Speed: 2000 Threading: 3
    Adjusted CPU: 3400 RAM: 16384 Adjusted RAM: 15872 Cores: 4
    Card Found in DB: 0
    === Machine info ===
    OS version:      Mac OS X Version 10.16 (Build 20D80)
    OS prod type:    0
    OS major ver:    10
    OS minor ver:    16
    OS SP major ver: 0
    OS SP minor ver: 0
    OS is 64Bit: 1
    CPU:             MacBookPro16,2
        Brand:       Intel(R) Core(TM) i5-1038NG7 CPU @ 2.00GHz
        Family:      8
        Model:       7
        Cores:       4
        HT:          1
        x64:         1
    Memory:          16384MB
    Free memory:     3542MB
    User:            
    Computer:        
    === Graphics device info ===
    Number:          0
    Name (driver):   Intel Iris Plus Graphics
    Name (database): Intel Iris Plus Graphics [Found: 0, Matched: 1]
    Vendor:          Intel
    Chipset:         Vendor: 8086, Device: 8a53, Board: 00000211, Chipset: 0007
    Driver:          macOS Metal driver, Version: 0.0.0.0
    Driver version:  0
    Monitor:         00000000
    Texture memory:  1536MB
    Vertex program:  3.0
    Pixel program:   3.0
    Hardware TnL:    0
    === Options ===
    AnimationSmoothing 1
    LightingQuality 2
    GeneralReflections 1
    TextureQuality 2
    VisualEffects 2
    TerrainQuality 1
    EdgeSmoothing 0
    ObjectHiding 1
    AspectRatio 0
    ForceSquarePixels 1
    SimQuality 2
    TreeQuality 2
    DrawDistance 2
    MaxActiveLots 2
    NumMaxActiveLotOptions 6
    AdvancedRendering 1
    AudioQuality 3
    Audi🤭utputMode 1
    VoiceLevel 255
    SoundFXLevel 255
    MusicLevel 255
    AmbientLevel 255
    FocusMute 1
    VoiceMute 0
    SoundFXMute 0
    MusicMute 0
    AmbientMute 0
    EdgeScrolling 0
    EdgeScrollingWarning 1
    SupressOpportunityDialogs 0
    SuppressOpportunityDialogsWarningProducts 445099
    SimWhileMinimized 0
    TwelveHourClock 1
    ShowPlacementGrid 0
    AutonomyLevel 2
    DisableAutonomyForSelectedSim 0
    PetAutonomyLevel 2
    AgingInterval 2
    EnableAging 1
    EnableTutorial 1
    EnableIntroTutorial 1
    EnableTombResets 1
    EnableInGameStore 1
    EnableTelemetry 1
    EnableMemories 1
    AgingStageLengthBaby 3
    AgingStageLengthToddler 7
    AgingStageLengthChild 7
    AgingStageLengthTeen 14
    AgingStageLengthYoungAdult 21
    AgingStageLengthAdult 21
    AgingStageLengthElder 17
    EnableInteractiveLoading 1
    AgingStageLengthPuppy 0
    AgingStageLengthDogAdult 0
    AgingStageLengthDogElder 0
    AgingStageLengthKitten 0
    AgingStageLengthCatAdult 0
    AgingStageLengthCatElder 0
    AgingStageLengthFoal 0
    AgingStageLengthHorseAdult 0
    AgingStageLengthHorseElder 0
    LunarCycleLength 3
    LunarPhaseLength 0
    EnableLunarCycle 1
    EnableLunarPhase 0
    EnableStoryProgression 1
    EnableVampires 1
    EnableWerewolves 1
    EnablePets 1
    EnableCelebrities 1
    EnableFairies 1
    EnableWitches 1
    EnableHorses 1
    EnableOptOutCeleb 0
    ReceiveConnectTNS 1
    ReceivedDevGift 0
    PostFilterFlags 0
    RequireLoginBeforeLoad 1
    SummerLength 7
    FallLength 7
    WinterLength 7
    SpringLength 7
    SummerEnabled 1
    FallEnabled 1
    WinterEnabled 1
    SpringEnabled 1
    IsCelcius 0
    FogEnabled 1
    RainEnabled 1
    SnowEnabled 1
    HailEnabled 1
    InvertHorizontalRotation 0
    InvertVerticalRotation 0
    VideoCaptureSize 1
    VideoCaptureQuality 2
    VideoCaptureSound 0
    VideoCaptureTime 60
    VideoCaptureHideUI 1
    === Default Options ===
    AnimationSmoothing 1
    LightingQuality 2
    GeneralReflections 1
    TextureQuality 2
    VisualEffects 2
    TerrainQuality 1
    EdgeSmoothing 0
    ObjectHiding 1
    AspectRatio 0
    ForceSquarePixels 1
    SimQuality 2
    TreeQuality 2
    DrawDistance 2
    MaxActiveLots 2
    NumMaxActiveLotOptions 6
    AdvancedRendering 1
    AudioQuality 3
    Audi🤭utputMode 1
    VoiceLevel 255
    SoundFXLevel 255
    MusicLevel 255
    AmbientLevel 255
    FocusMute 1
    VoiceMute 0
    SoundFXMute 0
    MusicMute 0
    AmbientMute 0
    EdgeScrolling 0
    EdgeScrollingWarning 1
    SupressOpportunityDialogs 0
    SuppressOpportunityDialogsWarningProducts 0
    SimWhileMinimized 0
    TwelveHourClock 1
    ShowPlacementGrid 0
    AutonomyLevel 2
    DisableAutonomyForSelectedSim 0
    PetAutonomyLevel 2
    AgingInterval 2
    EnableAging 1
    EnableTutorial 1
    EnableIntroTutorial 1
    EnableTombResets 1
    EnableInGameStore 1
    EnableTelemetry 1
    EnableMemories 1
    AgingStageLengthBaby 3
    AgingStageLengthToddler 7
    AgingStageLengthChild 7
    AgingStageLengthTeen 14
    AgingStageLengthYoungAdult 21
    AgingStageLengthAdult 21
    AgingStageLengthElder 17
    EnableInteractiveLoading 1
    AgingStageLengthPuppy 0
    AgingStageLengthDogAdult 0
    AgingStageLengthDogElder 0
    AgingStageLengthKitten 0
    AgingStageLengthCatAdult 0
    AgingStageLengthCatElder 0
    AgingStageLengthFoal 0
    AgingStageLengthHorseAdult 0
    AgingStageLengthHorseElder 0
    LunarCycleLength 3
    LunarPhaseLength 0
    EnableLunarCycle 1
    EnableLunarPhase 0
    EnableStoryProgression 1
    EnableVampires 1
    EnableWerewolves 1
    EnablePets 1
    EnableCelebrities 1
    EnableFairies 1
    EnableWitches 1
    EnableHorses 1
    EnableOptOutCeleb 0
    ReceiveConnectTNS 1
    ReceivedDevGift 0
    PostFilterFlags 0
    RequireLoginBeforeLoad 0
    SummerLength 7
    FallLength 7
    WinterLength 7
    SpringLength 7
    SummerEnabled 1
    FallEnabled 1
    WinterEnabled 1
    SpringEnabled 1
    IsCelcius 0
    FogEnabled 1
    RainEnabled 1
    SnowEnabled 1
    HailEnabled 1
    InvertHorizontalRotation 0
    InvertVerticalRotation 0
    VideoCaptureSize 1
    VideoCaptureQuality 2
    VideoCaptureSound 0
    VideoCaptureTime 60
    VideoCaptureHideUI 1

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