@SimCryptid On the welcome page click expansions and stuff then in the lower right of the welcome page click don't see your packs - then see if you can install missing packs. On the load game page click the three ... in the lower left (options) /and click open downloads dashboard. I was using the EA app and about 2 weeks ago my store items would not stay installed so I reinstalled Origin and game is now working again.
@SimCryptid You can try installing Origin from the link here:
Make sure that the EA App is closed and that the EABackgroundService isn't running in the Task Manager; it would be under background processes.
If Origin works, try repairing Sims 3: right-click on the game tile and select Repair. If Origin doesn't run properly, clear the EA App's cache:
https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
and repair: open My Collection, hover over the Sims 3 icon, click the three dots, and select Repair.
If that doesn't help either, please let me know where you bought these packs, and if you have discs, whether you installed them via disc or downloaded them from Origin or the EA App.
The store content issue may be fixed now, but you'll need to delete the existing files and reinstall. Please see this post for more information:
Keep in mind that deleting the Downloads folder will remove all downloaded Sims3Packs, including custom content; deleting DCCache will remove all content installed through the launcher, including cc; and that deleting InstalledWorlds will remove any custom worlds. You should definitely delete the DCBackup folder regardless. If you don't want to remove your cc, go into DCCache and delete everything except the files ending in .dbc, delete the store content downloads inside Downloads (or put the entire folder somewhere else), and only delete the worlds inside InstalledWorlds that are from the store.
@SimCryptid About 2 weeks ago my store items uninstalled themselves from the EA app. For three days I tried everything I could think of and the store items would not stay installed. You could install the items but if you close the game and restart the game the items would uninstall. I found in old Origin installer in my downloads folder. Finally I reinstalled Origin and did a clean install of my game and my game has worked again - just tried it before this post. I realize I will probably have to switch back to the EA app sooner or later but I'm holding back until I know it will finally work. There is a post dated today that EA fixed something so in the next few days I'll take my old gaming machine and see if the EA app is working. I'm of the school of if it ain't broke don't fix it. EA needs the EA app for mac users and maybe (not sure on this) Steam users. My problems started in December when my store items uninstalled themselves and I switched to the EA app that worked great until early February when my store items suddenly uninstalled themselves again. I can't tell you how many times I've uninstalled and reinstalled this game since this started in December. I'm in the process of replacing my old gaming computer. It's not just one computer it's my old gaming rig, my new gaming rig, and my wife's computer. And me being the neighborhood go to guy for computers that's ummm well a lot of computers. With a sleet storm forecast Thursday night I may not get to this until the weekend.
