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EA_Mako's avatar
EA_Mako
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2 months ago

Re: Sims 3 DLC removed from account

Hey @bageIek,

Sorry for the confusion here. The ban section of the account page will show certain types of account-wide bans, but not all actions for every game will show up there.

In this case the entitlements for your games and expansions appear to have been disabled as you mentioned, rather than an account ban.

Please review the details on the first page of this thread for more info and reach out to support directly so they can clarify and assist further, thanks! 

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