@kitten997 wrote:
Today, this morning, I had just bought two expansion packs being Island Paradise and University life. I had downloaded and done everything that needed to be done to these packs in Origin, but whenever I opened the main Sims game, the expansion packs didnt show up. I waited about three hours today, talking to two people. I had updated my Mac, and checked to update the sims, but whatever I did didn't help.
I thought that maybe taking the expansion packs out of applications and dragging it into the main game icon would help, but only a pop-up appeared on the screen telling me that they couldn't find the game.
These are the first two games that I've ever downloaded directly into my Mac, the rest of my expansion packs I have had the physical copy to.
Whenever I open the main sim game and the main screen comes up, the two expansion packs I have are still shaded a dark color. But, it does show in Origin that I have them.
Thank you for taking the time to read this, I hope there is a solution.
Hi
Sometimes the download or installation fails. This can be for a variety of factors, including your internet connection dropping out during the download. Sometimes this can result in an awkward situation in which Origin acts as though the game is installed correctly. This means you can’t play the game, but nor will Origin let you re-download it. You cannot easily “uninstall” the game, because of course it isn’t there.
There are two things you can try.
1.Go into Applications on your Mac's hard drive and look in the folder called “The Sims 3”. This is the location from which your game actually launches (as opposed to a similarly named folder within Documents, which is where your saves and other data are stored). In the folder in Applications you will see the shortcut icons for the base game as well as any expansions or stuff packs installed. If you can see the icon for the game that has failed to properly download from Origin, try right clicking on it and this should give you the option to show the original file. You can move the original files to the trash from there. This may allow you to commence a re-download from Origin. (Many thanks go to Tremayne from TS3 Mac forum for this suggestion.)
2. Look in Preferences in the Origin client and find the game installers. Delete the files relating to TS3. Log out of the client, then back in, then you may be able to start redownloading.
Good luck - hope you get it working
Caspin
