Re: Sims 3 Frozen Can't Close

Here is the dxdaig you wanted. 

By the way, the task manager method works, thanks for that as well.

@Splotchish  Some of the errors in your dxdiag could be related to the Sims 3 freezes, but it's not clear from the info provided.  What is clear is that your graphics driver is quite old and could be a problem all by itself.  Try installing the newest driver available from Intel:

https://downloadcenter.intel.com/download/29969/Intel-Graphics-Driver-for-Windows-15-33-

Restart your computer after installing it.

If and when the game freezes or crashes again, please look for any related errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes.  You'll see a list of errors and updates, with a column for each day.  (Today is all the way on the right.)

For any errors that mention Origin or Sims 3 from after you install the new driver, click "View technical details," then copy the information and paste it into a text document.  (Notepad is fine.)  You can attach the file to a post as you did with your dxdiag.  Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two.  The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.

If you see a freeze but there is no accompanying RM error, that's useful info too; please let me know.