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Re: Sims 3 Katy Perry sweet treats

As this pack has been retired, this means the support we can offer is very limited- live support won't be able to manually add the 64-bit version of this pack to your account. I'm afraid we won't be able to provide assistance for this particular pack since it's no longer available digitally.

Since you're not able to get the 64-bit version on your account, instead I'd recommend you get in contact with the retailer you bought this pack from to see if a refund can be processed for this purchase.

1 Reply

Mizogorou
2 years ago
Hi @EA_Solaire,
Thank you for your response. I'm not sure What does "No longer available digitally" mean? Because we've seen some players have this expansion pack in their game library. They can still be installed on Mac devices at any time.
Is this restriction due to legal enforcement? We need more information to clarify. Why are some people entitled to 64-bit and others not?
The code has been redeemed in my Origin account. Can you please revoke this code before I request a refund from the retailer?
Anyway, I'm here to ask for help playing the game on 64-bit platforms, not hoping for a refund. You'd think that for a game that's been on the market for over 11 years, there's a lot of pirated stuff available all over the internet. But players like us went out looking for this game that was licensed. Just hope they get to play the game they bought.
As a support person for this forum, You'll see that this issue has been widely discussed since The Sims 3 64-bit was released. It's an issue that has many people waiting for officials to do something more than answer "No longer available digitally". Then, I found out the truth. If you can't play in 64-bit, just ask for a refund.