Re: Sims 3 launcher has stopped working
Hi @mayornase,
Could you provide a DxDiag of your PC? You can follow this instructions about how to get a DxDiag file: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Forum Discussion
11 Replies
I see you PC uses a dual GPU configuration. Please try right-clicking on The Sims 3 icon and look for a "Run using NVIDIA high performance graphic processor" option. If that options is present, please click it and see if The Sims 3 launcher opens.
- Go to Start menu and on the search field write perfmon /rel and push Return
- A window showing different programs error will open, please look for The Sims 3 (or TS3Launcher.exe) error and double click on it.
- Copy all the text and paste it here as a response, that may contain useful information about the issue.
Description
Stopped working
Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\Sims3Launcher.exeProblem signature
Problem Event Name: CLR20r3
Problem Signature 01: sims3launcher.exe
Problem Signature 02: 1.0.0.0
Problem Signature 03: 568d485b
Problem Signature 04: Sims3Launcher
Problem Signature 05: 1.0.0.0
Problem Signature 06: 568d485b
Problem Signature 07: 93b
Problem Signature 08: 129
Problem Signature 09: System.BadImageFormatException
OS Version: 10.0.14393.2.0.0.768.101
Locale ID: 1033Extra information about the problem
Bucket ID: 4c5985ac6261a1fcc7153c799f808445 (128993122269)Your issue is related with System.BadImageFormatException, which is an issue caused by a faulty or corrupt DLL file. The Sims 3 needs .NET Framework 3 to work and Windows 10 does not include it installed by default, so you might need to install it if it's not present on your system.
-
Go to Start menu and type Windows Features, and press Enter. This brings up the Turn Windows features on or off dialog box. Alternately, open Control Panel, click on the Programs items, and then click on “Turn Windows features on or off” under Programs and Features.
-
Select the .NET Framework 3.5 (includes .NET 2.0 and 3.0) check box, press OK, and reboot your computer if prompted.
-
Can you try uncheking it, uninstall it and then check it again?
No, sorry for not pointing it out, uninstall .NET Framework 3 by unchecking it
- @mayornas
I had similar problem - the only difference was in "Signature 9" where I had DllNotFoundException. In my case helped installation of the DirectX 9.0c Redistributable: (http://www.microsoft.com/en-us/download/details.aspx?id=35).
