@swiftieforevermo You're saying the .bin file lists your old email address, not your new one? That would explain the issue. Please clear Edge's Internet Explorer-mode data; even if you never use it, the launcher does for some purposes.
Hi yes, it lists my old email. I am also playing the sims 3 on a mac so I don’t think i can do that.
@swiftieforevermo Clear Safari's data instead: everything you can find. Then open Applications > Utilities, launch Keychain Access, search for sims3 , and delete any listed entries. Delete the [your email].bin file again before trying to use the launcher.
thank you so much that worked! Would you also know how to fix this downloading error I get whenever I try to download store content I bought into my game?
I am only able to download cc into my launcher but no store content.
@swiftieforevermo That's great to hear. For the new error, it happens because of a missing hidden Origin file that tells the Store you own Sims 3. To restore it, simply repair the game in Origin: open your game library, right-click the Sims 3 icon, and select Repair. If that alone doesn't help, run the Origin reset tool and repair again.
https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/
This didn’t work. Is there anything else I can do to fix it?
@swiftieforevermo The only other way to restore the missing file is to uninstall and reinstall Sims 3. But just in case this has a different trigger, you can try moving the Sims 3 user folder out of Documents > Electronic Arts and onto your desktop. This would remove your saves and other user files, for the time being, but not delete them outright.
I saw this error a lot when 64-bit Sims 3 was first released, and it was always caused by either this missing file or by people trying to reuse downloads from a previous install. If you've done that, please make sure you're downloading fresh copies of the content, in fact move the Downloads folder out of the Sims 3 user folder so you can be sure you're only installing the new files. While this isn't exactly a new install, the new email may make it look like one relative to the files you previously downloaded.
The fundamental problem here is that Store content is encrypted, to prevent unauthorized sharing, but that encryption can also block people from using their own already-downloaded content on a new system. It may also block you from using newly-downloaded content with a base game installed while you were still using your old email address; I have no idea. But at worst, a fresh install of the game should clear everything up, and hopefully you don't even need to do that.
Thank you!
