Re: Sims 3. Lost manual/ code. Need help.

It sounds like you need to contact EA. Only they can handle account issues like lost registration codes (if you registered it with them), recovering passwords, purchasing/refunds, etc. Here is a link to contact them: https://help.ea.com/contact-us

Also, here's a post on how to navigate the contact page in case it's confusing: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html (Just so you know there is no longer an email option, only live chat and phone.)

Best of luck.