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Anonymous's avatar
Anonymous
12 years ago
Approved

Re: Sims 3 Supernatural - Mac OS X 10.9.1 - Will Not Update Game

I have attempted to install the patch and update my base game. I recieve an error message that tells that I am unable to install the patch on this version of the application and prompts me to "Please re install".

 Am I to reinstall the base game or the patch?

4 Replies

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    What patch level does your game seem to have reached? If you are at 1.67 already then the patch has probably worked. Are you able to play at all? If you seem to be patched up to date and are able to play the game, I'd be tempted to just ignore the mesage. Switching off automatic updates in the Updates tab of the Launcher should stop the messages popping up.

    It is an odd error - a few other people have had it as well in recent times. If you end up needing to reinstall the game, make sure you follow the instructions for a clean uninstall. When you uninstall TS3 games on your Mac using the uninstaller, the game leaves behind stray files and isn't completely removed from your computer. These files may conflict with future installations. It is best to completely remove them. BluebellFlora's website provides a guide on how to do this:

    http://bluebellflora.com/the-sims-3-on-a-mac/how-to-do-a-clean-uninstall-and-reinstall-on-a-mac/

    After cleanly uninstalling, install the base game and patch it up to date. If you cannot update via the Launcher, download and apply the latest cumulative manual patch (called the superpatch) for Mac.

    Check that your game works properly. Then install any EPs and SPs that you own, in order of release date.

    Caspin

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    Yes, I am up to 1.67. I have uninstalled (base and expansions) and reinstalled my base game. I thought I uninstalled the super patch as well.

    I restarted my Mac and attempted to reinstall my base game. Upon opening the launcher it immediately began to patch. I let it. Once finished I received an error message telling me that an error occured and that I was unable to open/play.

    So, I just cleanly uninstalled my game again. Figured I would give it one last go since I had just bought a new expansion pack just before these problems began.

    Any other suggestions?

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    I reinstalled my base game, again, after another clean uninstall and redownloaded the super patch. All seemed to be running more smoothly than before until I attempted to apply the patch. Once I do that, I get an error message:

    "You can not apply this patch on this version of the application.

    Please re install"

    The reason I am trying to update/install the patch is because when I don't, I can not download any of the bought content on the Sims3 website. 

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    Hi

    I'm sorry you are still having problems with this. After your reinstallations, is your patch level back up to 1.67? If so then your game is as up-to-date as it can be. Sometimes there are separate messages about Store Patches - is that the message you are seeing?

    Are you sure you cannot download any Store content? Make sure you open your Launcher before trying to start a download.

    Caspin