Forum Discussion

Re: sims 3 there was an error during startup please see the log for more details

This is a frustrating issue, but I suggest that before you spend hours un-installing re-installing and messing around with your registry and such try clearing the game cache files first.

1) Go into your main boot drive and go into the Users folder - find the folder matching your account name and go in.

 

2) Once inside go into: Electronic Arts / The Sims 3 / DDCache

 

3) Delete missingdeps.idx

 

Then finally, cross your fingers, and try running the launcher after this.  Good luck!

11 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    I was just about to give up and tried your solution. Thank you! This worked for me. For me it was under Libraries/Documents/Electronic Arts. Now it lets me go to the launcher to update the game.

  • The same thing happened to me, and this really helped!


    @bcanimus wrote:

    This is a frustrating issue, but I suggest that before you spend hours un-installing re-installing and messing around with your registry and such try clearing the game cache files first.

    1) Go into your main boot drive and go into the Users folder - find the folder matching your account name and go in.

     

    2) Once inside go into: Electronic Arts / The Sims 3 / DDCache

     

    3) Delete missingdeps.idx

     

    Then finally, cross your fingers, and try running the launcher after this.  Good luck!


  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Mine was under Libraries/Documents/Electronic Arts but then when I click on the sims 3 game there is nothing in the folder.

    Any ideas? What do I do?

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    i tried that and it still says it does  not work 

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    worked for me! thanks so much 🙂

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved
    I have this same problem how did You fix it?
  • GuitarGirl1796's avatar
    GuitarGirl1796
    9 years ago

    I tried what you suggested smileyface33366 and it didn't work. Any other ideas?

    It worked fine until I downloaded the date night content...I don't know how to fix it. Anybody have any ideas?

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    mine doesnt have a ddc file, it has dcb and dcc what do i do?

  • mljn_csh17's avatar
    mljn_csh17
    8 years ago
    I had this issue before but now it solved, THANK YOU VERY MUCH