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Re: Sims 3 won't open: Alder Lake (Intel 12th-gen) CPU

@puzzlezaddict OMG, thank you so much!

First I updated the driver of my NVidia, thank you for the TIP, how did you know was crashing?

And then this "The Task Manager Method" really worked well for me, FINALLY the The Sims 3 worked in this computer 💻!

"Turn on The Sims 3 Launcher along with the task manager
before clicking play, go to details on the Task Manger and
scroll down and look for "Sims3Launcher.exe" when you find it,
left click it and click "Set affinity" once that window pops up
unselect the "All processers" box then check the box that says
"CPU 1".

After doing that, click OK and minimize the task manager and click play.

Once the game loads up, go back to the task manager and check the
"All processers" box and turn off the task manager then enjoy your game!"

So thank you all for helping people like me!

Thank you, thank you!

16 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @iGPaske  I'm so glad to hear it worked.  For future reference, this:

    Nome do Evento: LiveKernelEvent
    Resposta: Năo disponível
    ID do Cab: 0
    
    Assinatura do problema:
    P1: 117
    P2: ffffd20fa6723460
    P3: fffff8048dbd3730
    P4: 0
    P5: 0
    P6: 10_0_22621
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    

    is a timeout of the graphics driver: it failed to respond in what Windows considers is a timely fashion, so Windows kills the driver.  That in turn would likely crash any applications using that driver.  Your dxdiag listed two of those as well as two BSODs with error code 119 (as opposed to 117 above), and 119 refers to an error of the video scheduler.  Either one would mean the driver needed to be replaced.

    If you want to watch for errors going forward, the Reliability Monitor is a very useful tool.  The information looks a bit different than what I posted, but the error codes are the same.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  You can compare what's at the end of the dxdiag, in the WERs section, to what's in the Reliability Monitor.

    The Sims 3 errors that include the error code 0xc0000094 are due to the Alder Lake issue, so you'll see a few of those as well.

  • iGPaske's avatar
    iGPaske
    2 years ago
    @puzzlezaddict Got it!

    I've been playing now and it seems to me that even though I have a good graphics card, the game doesn't apply the graphics resources, even though I have everything configured in the game to be at maximum quality, the game seems to be in basic details, could it be that I'm still having problems with the Driver even after updating the driver?

    Or is some fail from the game itself? Any idea?

    Thank you.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @iGPaske  It's possible that the game isn't utilizing your hardware properly, or not rating it correctly, or something else.  To find out, please go into Documents > Electronic Arts > The Sims 3, open deviceconfig.log, copy the first 40 or so lines (stop when you get to Options), and paste them here.  You can remove your user and computer names, about 20 lines down; there's no other personal information in that file.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @iGPaske  Sims 3 is in fact rating your hardware incorrectly.  This is the first relevant section of the deviceconfig:

    === Rating info ===
    GPU: 1 GPU Memory: 1 CPU: 3 RAM: 4 CPU Speed: 2419 Threading: 3
    Adjusted CPU: 2825 RAM: 130773 Adjusted RAM: 130261 Cores: 32

    Given your laptop's components, the first three ratings should be 5, 4, and 4 (maxed out), not 1, 1, and 3.  Further down the file, we can see that your RTX 4090 is being used, but its device ID isn't in the game's database.  The reason your GPU is rated 1 and not 5, as would be the case for a typical unrecognized card, is that there's actually a very old, very low-end set of Nvidia GPUs with similar-enough names for the game to be matching that to yours, and those cards are ranked as "low" rather than "uber."

    Point is, you'll want to get your card recognized to fix this.  Here's how:

    Open the Bin folder inside the game's program files.  Unless you changed the default install location, look in one of these places:

    C:\Program Files\EA Games\The Sims 3\Game\Bin

    C:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin

    Open graphicscards.sgr and search for nvidia , which will bring you here:

    vendor "NVIDIA" 0x10b4 0x12d2 0x10de
    card 0x0fd1 "GeForce GT 650M"
    card 0x0fd2 "GeForce GT 640M"
    card 0x0fd3 "GeForce GT 640M LE"

    Under the Nvidia line, create a new line, and copy and paste this:

    	card 0x2717 "GeForce RTX 4090"

    Make sure this entry lines up with the ones below it.  I think it's one Tab key in from the left.  Save, close the file, and open graphicsrules.sgr, in the same place.  Search for 8800 , which will take you here:

    elseif (match("${cardName}", "*8800*") or match("${cardName}", "*9500*") etc.

    Change the bolded 8800 to RTX 4090 , but don't change or delete anything else, not even the asterisks.

    Next, go back to the top of the file and find this, 8-10 lines down:

    if ($textureMemory == 0)
    seti textureMemory 32
    setb textureMemorySizeOK false

    Change the 32 to 1024 , and put a # and a space in front of setb.  This will tell the game that your GPU has 1024 MB of VRAM.  It has a lot more than that, but Sims 3 can only use 800 MB anyway.

    Finally, a bit below those lines, you'll see this:

    seti cpuLevelUber 4
    seti cpuLevelHigh 3
    seti cpuLevelMedium 2
    seti cpuLevelLow 1

    Change the 3 to a 4 so that your CPU is rated as Uber as well.  Save, close the file, load Sims 3, quit, and look at deviceconfig again.  (You need to open the game to refresh it.)  The rating info at the top of the file should now show this:

    === Rating info ===
    GPU: 5 GPU Memory: 4 CPU: 4 etc.

    If you see anything other than that, let me know.

    Please also delete options.ini to force the game to generate a new one with default settings, including graphics settings.  You can adjust the settings from there; the point is to start from the default Uber settings instead of Low.

  • iGPaske's avatar
    iGPaske
    2 years ago

    @puzzlezaddict I am really impressed with your level of knowledge and in being able to bring such an assertive solution to this situation.

    Incredibly it worked!

    The quality has improved a lot!

    Thank you very much!

    I attached the DeviceConfig.log again, we can see that was updated as you told.

    Cheers!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @iGPaske  Everything looks good there.  I would suggest turning down the "high-detail lots" setting quite a bit, not because your system can't handle it but because running at higher than 3 or 4 can easily overload the game engine.  I play with high-detail lots on 2 for performance reasons, but you can probably get away with 4 as long as the lots aren't overstuffed with items.

    Let me know if you run into any more issues, and if not, enjoy your game.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @datboilizzy  This computer definitely has the Alder Lake issue.  Please try the patch again, except this time, make sure to apply it to TS3W.exe, with the W.

    If the patch doesn't work, please try the Task Manager method, again applied to TS3W.exe.

  • datboilizzy's avatar
    datboilizzy
    2 years ago

    Just to be clear, for the patch, are you referring to the Alder Lake Patch by LazyDutchess? And what is the Task Manager method?

  • datboilizzy's avatar
    datboilizzy
    2 years ago

    So, I wanted to let you know that the Task Manager method actually worked! I'm happy now, but now when I enter the game it tells me that it doesn't recognize the video card. What does that mean?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @datboilizzy  It means your graphics card's device ID isn't in Sims 3's database, which is unsurprising considering that database hasn't been updated since 2013.  If you want to fix this, I can help.  If you don't care, just play on as you normally would and don't worry about it.  The negative consequences are minimal if they exist at all.

  • datboilizzy's avatar
    datboilizzy
    2 years ago

    OK, I will just go ahead and play on. If I run into any further issues I will let you know. Thanks for your help!

  • datboilizzy's avatar
    datboilizzy
    2 years ago

    Oh, and one more thing. I have the disc version of the game, so is it supposed to be in the tray while the game is running? I ran it once without the disk, and it still popped up but the computer tower kept emitting strange noises. (Probably the CPU trying to cool itself down?)

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @datboilizzy  This has been an issue with disc and Steam installs for almost five years now.  It's not actually harmful, just annoying.  If you're curious, this was the original thread:

    https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-launcher-running-in-tray-while-playing/td-p/6993691

    There are two ways around it.  One is to change permissions on a certain file within the Sims 3 user folder, which is described in that thread.  The other is to bypass the launcher, opening the game itself by double-clicking TS3W.exe (or a shortcut to it).  You can still use the launcher when you want to install Store or custom content, but otherwise, there's not much point in opening it.

    For a disc install, TS3W.exe will probably be here:

    C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin

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