@tbassim could you elaborate on what support told you as well as what the "troubleshooting" process is? I'm not too familiar with iOS, so I'll have to research before being able to assist you. I'd rather not tell you to do something that you've already tried
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I'm sorry I did not pay attention to your reply, as for the troubleshooting process this is the link for it: http://help.ea.com/uk/article/troubleshooting-steps-for-ios-apps/
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