Re: Transferring Sim points.

You can't transfer them

I would just ask them what they want and gift them that.

Simpoints are also non-refundable but you can try if a game advisor is willing to do so anyways

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor
   

In Details here: How to contact a Game Advisor using the new EA Help page