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Anonymous's avatar
Anonymous
12 years ago
Approved

Re: What is Origins customer service email?

the customer service link asks several questions and if your problem doesn't fit into that category then you can't go forwards with help.

It never gives you a 'chat' or an email or live help or any sort of help.

I recently downloaded Plants vs Zombies (paid for it a 2nd time) because I had to reformat because I didn't like the 8.1 upgrade.

The new PvZ came with something called Origin.

When I try to unistall Origin it says I can't play Plants vs Zombies . My old game didn't have this Origin ware. 

I just ignored it but tonight I was watching TV and happend to look down at my laptop and Origin had opened my webcam and I could see myself inside an Origin "room" "square" "chatbox" something I don't know the word. It said 12 viewers. 

I did NOT initiate this and I do not want it. How do I get my money back for P vs Z because I don't want that Origin crap on my PC. I feel very violated and that should be against the Law!!! Someone needs to contact me about this!!!

[edit: email address removed] 

I plan on going to the BBB with this as well as writing an article for Forbes and other websites. So others can know that Origin is bad and needs to be removed from the internet. I also tried to "verify" my email and I've sent 25 verification emails and it won't give me one so I can't use the forums.

This is bad. I'm going notify the local authorities tomorrow and show them the screen shots. SOMEONE needs to respond to this.

3 Replies

  • I don't know when this was posted, but there is no way to contact Origin. Not even through the support as you mentioned. You can't even do a live chat, can''t submit a ticket. This has been the latest since COVID-19. I am so sick of Origin using COVID-19 as an excuse to ignore paying customers. I can't even play the Sims 4. Having all sorts of problems. On top of that, I can't even log-in to origin online. It keeps giving me an error that login in unavailable. So basically, you are screwed because you cannot email support, contact support or submit a ticket.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    5 years ago
    Hi @Jacquard57,

    This sounds like a separate issue you're experiencing and it'd be best to open a new thread specifically for your issue. could you create a new thread and add a bit more please? What are you seeing when you go to create a Help Ticket? Can you include a screenshot? Have you tried troubleshooting steps?

    I'll lock this thread here in the meantime to limit necroposting.

    Thank you,

    EA_Lanna