Forum Discussion

Re: [Current Issue] Sims 3 "serious error" when loading save

Everytime i try to open a world it says “a serious error has occurred” and i have tried EVERY single thing possible, i’ve watched so many tutorials on how to fix it and none of them are working, its still the same error message. 

1 Reply

  • SpiritedSim's avatar
    SpiritedSim
    Rising Ace
    13 hours ago

    Sorry to hear you are having problems with your game. 

    Could you please help us by sending us your  Dxdiag so, we can see how your PC is set up to help you.

    Just in case you don't know how to retrieve this information: From the Windows desktop, press the Windows and R keys to open the Run window. In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX* Diagnostic Tool. from there select to "Save All Information" which is located at the bottom right of that small screen. then come back on here and reply back to us with that attachment. Thank you. 

Featured Places