Sims 3 expansion packs not working

TWO WEEKS I've been waiting for ea to reset or give me the "entitlements" to my expansion packs and I get NOTHING! MIND YOU this is after having to switch back from ts4 because it's unplayable right now and now having to deal with my expansion packs not working for the sims 3 is just too frustrating  and the waiting around, I mean come on! Can't get ahold of anyone for actual help. I think I'm giving up on them. YEARS of money wasted because of some money hungry,  won't put in the work trash company. Rant over