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kayleighmaia4's avatar
kayleighmaia4
New Novice
3 months ago

Still cannot get TS3 to load

hi there,

tried fixing this right before the help desk migrated to EA forums. beginning of the year I merged my old TS3 account with my current EA account used for TS4. I originally had the TS3 game discs back from when the game first came out 15 years ago. The game is showing up within EA App, and I have installed from the EA App, but any time I try to load up the game, I get an error message "Failed to Launch" with the option to "Get the Game." I already own the game, so I don't want to have to buy another copy. After the error pops up, the EA app is in a forever loop of reloading the TS3 page even if I click on something else completely (another game, home, the browse section, etc). I have to force close the app to end the loop.

I have also tried repairing the game thru EA App, but it says I need to do that thru Steam. I have never played TS3 thru Steam therefore it does not show up in my Steam game list, so I'm not sure why it is telling me to do that.

I did attempt Alder Lake patch, but I'm not even sure if that is something that would help (my PC may not be 12th gen).

I feel like I've searched thru most of the discussions relating to this issue and tried all of the suggested solutions, but I'm still having issues loading the game.

I've attached my DxDiag for reference if anyone can help.

2 Replies

  • I was able to get the error messages when trying to repair and launch the game to come back up as well if that is helpful.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Heya kayleighmaia4​ 

    If this started for you after an account merge, it sounds like we'll need the live support team to manually regrant your Sims 3 content to your account so you can access it again. 

    This isn't something we can do for you over the forums as we don't have access to your account details, but live support can be sure you have the correct current versions added. Please reach out to live support from the site here for more help on this- I'd also recommend attaching this forum conversation when you reach out so the team has additional info to reference. 

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