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loyabe's avatar
loyabe
Rising Ace
8 days ago
Solved

Struggling to get past the launcher.

When ever i start sims 3, the launcher opens then closes and EA app pops up instead. I have tryed reparing the game, a new folder, Checked windows, reinstaled the direct x and the net frame.  If i t...
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    8 days ago

    loyabe​  The errors in your dxdiag are kind of all over the place.  One type points to an issue with the 2005 x86 VC++ runtime, which Sims 3 uses, but if that were corrupt, the game wouldn't open at all any of the time.  And the other errors are unrelated.

    Still, it's easy to try uninstalling and reinstalling the runtime.  Open Windows Settings > Apps, scroll down to the Microsoft Visual C++ Redistributables, click the 2005 version (it won't say x86, but that's what it is), and uninstall.  You can get a fresh copy here:

    https://www.microsoft.com/en-us/download/details.aspx?id=14431

    You only need the x86 version, not the others.  Restart your computer after installing it and before trying again to play.

    If that doesn't help, given the variety of errors, I'd suggest running a repair install of Windows.  Here's how:

    https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

    This shouldn't delete any of your data, but if you get to step 13 and are NOT asked to keep personal files and apps, back out and start over.

puzzlezaddict's avatar
puzzlezaddict
Hero+
8 days ago

loyabe​  The errors in your dxdiag are kind of all over the place.  One type points to an issue with the 2005 x86 VC++ runtime, which Sims 3 uses, but if that were corrupt, the game wouldn't open at all any of the time.  And the other errors are unrelated.

Still, it's easy to try uninstalling and reinstalling the runtime.  Open Windows Settings > Apps, scroll down to the Microsoft Visual C++ Redistributables, click the 2005 version (it won't say x86, but that's what it is), and uninstall.  You can get a fresh copy here:

https://www.microsoft.com/en-us/download/details.aspx?id=14431

You only need the x86 version, not the others.  Restart your computer after installing it and before trying again to play.

If that doesn't help, given the variety of errors, I'd suggest running a repair install of Windows.  Here's how:

https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

This shouldn't delete any of your data, but if you get to step 13 and are NOT asked to keep personal files and apps, back out and start over.

  • loyabe's avatar
    loyabe
    Rising Ace
    7 days ago

    Thank you, I found I had 2 copies of the 2005 version, so uninstalled both and installed the one you said, that fixed the issues with the launcher closing. Game now opens on first attempt.

    As for the windows errors I had already done a DISM.exe /Online /Cleanup-image /Restorehealth and sfc /scannow which said it had fixed a corrupt file but did an in place upgrade as well.

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