I apologize if this exact issue has been addressed in the thread before, but...
The game crashes to desktop immediately upon showing the loading screen, with the message "Sims 3 has encountered a problem and needs to close." This is my second time trying the patch (the first time I did it wrong by not removing my mods) and my results have not changed.
1. Are you using any Custom Content or mods?
I was using mods, but I removed my entire Sims 3 folder from the EA folder BEFORE downloading, so the game is now completely vanilla.
2. If you are using mods, are you using any of the 'big ones' like Awesome Mod or Twallan’s mods?
I was using Twallan's, but I took everything out.
3. If you're not using mod, did you never use them or did you take them out for the EP (as you are supposed to do)?
Took them out for the patch.
4. Did you update the mods you put back with a compatible version?
I've tried it both ways, with updated mods and with none. The results are identical.
5. Do you have Supernatural or just the Patch?
Patch
6. Which Patch Level are you at?
1.38
7. Did you start a new game for Supernatural or are you playing an existing ones?
Was trying to start a new game for testing purposes, but obviously I cannot even access the saved games menu.
8. What town are you currently playing ? EA or Custom?
I'm not playing any town, I can't even get past the loading screen. However, my old save file was in Bridgeport.
9. What is your Operating System (Mac, XP, Vista, Win 7)
XP