Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.111.102.1030
What expansions, game packs, and stuff packs do you have installed? Almost all of them except LoveStruck, Life and Death and a few Kits.
Steps: How can we find the bug ourselves? Play the game and wait for your ads to pop up while playing
What happens when the bug occurs? When your stupid ads show up in the middle of game play, we cannot always select the \"X\" to remove those ads. Then we cannot see what we are doing, make commands, or select items from Buy/Buildmode.
What do you expect to see? We are not stupid. We will know when we are ready to purchase more of your games. If we are curious to see if there are any specials going on, we will look for ourselves. If you need to do your ads, make sure they do not pop up on the middle of our game playing experiences. That is going way too far!!!
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No
\nIf you look at the picture, I was trying to get out of the game to go to the neighborhood screen to try and remove your ad. But the ad remained no matter what screen I was in and it remained even after I was on the UI screen. No matter what I did the stupid ad would not turn off, go away on its own, nor could be selected to be removed. It even remained until I got to my desktop and it still would not go away!!!! I had to restart my computer to remove it!!!!
\nENOUGH EA. Just.... ENOUGH!!! Are you really that desperate to get customers you will do ANYTHING to get them?? This is a perfect way to discourage your customers... not attract more!!!
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For starters with this 60% sales ad that we are referring to, EA had ads similar to this before, but they didn't appear on our actual gaming screen. They only appeared when we either first started up the game or while in the UI screen... but not the actual game itself.... that is...until now. Plus, EA recently created the animated icon/link at the top right of our gaming screen to encourage us to buy more games. Is that link plus the sales pitches on the UI screen not enough for your company that EA feels the need to bombard us with more larger and numerous ads in order to get us to buy or participate in your events???
What’s more is… while we all should have rights to decide for ourselves what events we wish to participate in and have very kindly requested ways from EA to help improve upon this... we made suggestions such as being able to opt out of the events we are not interested in and to help find ways to prevent those intrusive ads from popping up about those events. We also made the request to stop those quests for these events from queuing up in our games to get us to engage in these activities when we don't want to participate in them. But.... rather than EA acknowledging any or all of these requests and honoring them, not only were those requests ignored… but shortly after we got a full screen ad popping up of the grim reaper event, as if to rub it in that EA can do what ever they want and we just have to suck it up and take it!
All I can say is EA can be as bold as they want... but that will only discourage, not encourage people to play or to buy... free base game or not, free incentives or not. We all have our limits and breaking points. As a result, there are numerous players I have read months ago in several or more blogs and postings both on these forums and elsewhere who have decided to boycott your games by either not buying any more Sims games since LoveStruck came out (I ended up becoming one of them), While others have decided to not play them at all any more.
If we can't play the games in peace like we used to after having invested hundreds to close to a thousand dollars from each player for these games, which are found as unplayable due to so many bugs that STILL go unresolved years later and now intrusive ads and events we do not wish to always participate in, we may as well as demand our money back for our inability to play them... even if it means seeking legal counsel to do so.
Why is EA showing its desperation for more buyers? Your EA will fair better by not spending so much time soliciting and find more productive ways in making a better/improved, bug-free products to retain your customer base, instead of focusing on making more DLC and events to further break our games. Or is greed ruling your decisions over common business sense? Because EA… look around you. Don’t just take my word for it… Really give a good hard look around the internet of current and past blogs posted. You are treading on very thin ice in being able to keep the Sims 4 afloat and successful as a result of this.
Besides, any intelligent business should know the best advertising today is still through word of mouth and cost a heck of a lot less than to advertise and force ads down people’s throats.
","body@stringLength":"3532","rawBody":"On A side note: What gets me is all your EA ads are just becoming too much.
For starters with this 60% sales ad that we are referring to, EA had ads similar to this before, but they didn't appear on our actual gaming screen. They only appeared when we either first started up the game or while in the UI screen... but not the actual game itself.... that is...until now. Plus, EA recently created the animated icon/link at the top right of our gaming screen to encourage us to buy more games. Is that link plus the sales pitches on the UI screen not enough for your company that EA feels the need to bombard us with more larger and numerous ads in order to get us to buy or participate in your events???
What’s more is… while we all should have rights to decide for ourselves what events we wish to participate in and have very kindly requested ways from EA to help improve upon this... we made suggestions such as being able to opt out of the events we are not interested in and to help find ways to prevent those intrusive ads from popping up about those events. We also made the request to stop those quests for these events from queuing up in our games to get us to engage in these activities when we don't want to participate in them. But.... rather than EA acknowledging any or all of these requests and honoring them, not only were those requests ignored… but shortly after we got a full screen ad popping up of the grim reaper event, as if to rub it in that EA can do what ever they want and we just have to suck it up and take it!
All I can say is EA can be as bold as they want... but that will only discourage, not encourage people to play or to buy... free base game or not, free incentives or not. We all have our limits and breaking points. As a result, there are numerous players I have read months ago in several or more blogs and postings both on these forums and elsewhere who have decided to boycott your games by either not buying any more Sims games since LoveStruck came out (I ended up becoming one of them), While others have decided to not play them at all any more.
If we can't play the games in peace like we used to after having invested hundreds to close to a thousand dollars from each player for these games, which are found as unplayable due to so many bugs that STILL go unresolved years later and now intrusive ads and events we do not wish to always participate in, we may as well as demand our money back for our inability to play them... even if it means seeking legal counsel to do so.
Why is EA showing its desperation for more buyers? Your EA will fair better by not spending so much time soliciting and find more productive ways in making a better/improved, bug-free products to retain your customer base, instead of focusing on making more DLC and events to further break our games. Or is greed ruling your decisions over common business sense? Because EA… look around you. Don’t just take my word for it… Really give a good hard look around the internet of current and past blogs posted. You are treading on very thin ice in being able to keep the Sims 4 afloat and successful as a result of this.
Besides, any intelligent business should know the best advertising today is still through word of mouth and cost a heck of a lot less than to advertise and force ads down people’s throats.
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thread going forward: Ads Not Dismissible | EA Forums - 12008756
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\n\nJust to rule out everything first, is everyone playing on PC? Have you tried restarting your PC, launching the game only with no other programs in the background to see if you have the option to close those pop-ups?
","body@stringLength":"317","rawBody":"Hi everyone, that does sound annoying, nothing worse than a pop-up you cannot close...
\n\nJust to rule out everything first, is everyone playing on PC? Have you tried restarting your PC, launching the game only with no other programs in the background to see if you have the option to close those pop-ups?
","author":{"__ref":"User:user:27"},"isEscalated":null,"postTime":"2024-12-16T02:40:58.451-08:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":1,"repliesCount":9,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:11725200_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1849},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:11725204_1":{"__typename":"Revision","id":"revision:11725204_1","lastEditTime":"2024-12-17T08:25:21.630-08:00"},"QueryVariables:ReplyList:message:11725204:1":{"__typename":"QueryVariables","id":"ReplyList:message:11725204:1","value":{"id":"message:11725204","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1742916204000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1742916204000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1742916204000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1742916204000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1742916204000":{"__typename":"CachedAsset","id":"text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1742916204000","value":{"errorTitle":"Failed!","previewFile":"Preview File","downloadFile":"Download File {name}","removeFile":"Remove File {name}","errorBadExtension":"This file does not have a valid extension. \"{extensions}\" are the valid extensions.","errorFileEmpty":"This file is empty or does not exist.","errorTooLarge":"The maximum file size is: {maxFileSize}.","errorTooMany":"Too many attachments. 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\n\nJust wanted to let you know this is NOT intended behavior and that this issue has been raised to Maxis for immediate investigation.
\n\nI'll keep this thread updated as soon as I get any further information to share.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":1,"postTime":"2024-12-17T10:04:36.847-08:00","lastPublishTime":"2024-12-17T10:04:36.847-08:00","metrics":{"__typename":"MessageMetrics","views":429},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-bug-reports-archive-en/message:11725195/message:11725206","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDExNzI1MjA3LDExNzI1MjA3","node":{"__ref":"ForumReplyMessage:message:11725207"}}]},"editFrozen":false,"body@stringLength":"261","rawBody":"Hey all!
\n\nJust wanted to let you know this is NOT intended behavior and that this issue has been raised to Maxis for immediate investigation.
\n\nI'll keep this thread updated as soon as I get any further information to share.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:11725206_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:11725207":{"__typename":"ModerationData","id":"moderation_data:11725207","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11725207":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:188792"},"id":"message:11725207","revisionNum":1,"uid":11725207,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-bug-reports-archive-en"},"parent":{"__ref":"ForumReplyMessage:message:11725206"},"conversation":{"__ref":"Conversation:conversation:11725195"},"subject":"Re: [ARCHIVED] Ads Not Dismissible","moderationData":{"__ref":"ModerationData:moderation_data:11725207"},"body":"Hey all,
\n\nWe're looking to gather a bit more information on this issue, please provide the following details to help with our investigation.
\n\nThe edition you're currently playing, i.e. Standard or Deluxe edition:
\n\nWhich packs you're currently playing with:
\n\nYour current game version:
\n\n\nThank you!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":2,"repliesCount":2,"postTime":"2025-01-06T07:06:14.936-08:00","lastPublishTime":"2025-01-06T07:06:14.936-08:00","metrics":{"__typename":"MessageMetrics","views":263},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-bug-reports-archive-en/message:11725195/message:11725207","readOnly":true,"editFrozen":false,"body@stringLength":"351","rawBody":"Hey all,
\n\nWe're looking to gather a bit more information on this issue, please provide the following details to help with our investigation.
\n\nThe edition you're currently playing, i.e. Standard or Deluxe edition:
\n\nWhich packs you're currently playing with:
\n\nYour current game version:
\n\n\nThank you!
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:11725207_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"Revision:revision:11725205_1":{"__typename":"Revision","id":"revision:11725205_1","lastEditTime":"2024-12-17T09:11:19.600-08:00"},"Revision:revision:11725206_1":{"__typename":"Revision","id":"revision:11725206_1","lastEditTime":"2024-12-17T10:04:36.847-08:00"},"Revision:revision:11725207_1":{"__typename":"Revision","id":"revision:11725207_1","lastEditTime":"2025-01-06T07:06:14.936-08:00"}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"the-sims-4-bug-reports-archive-en","messageSubject":"archived-ads-not-dismissible","messageId":"11725195","replyId":"11725204"},"buildId":"4nW9yvN6nmx0uO9vHqJwa","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","appLogLevelOverrides":"pageCacheMiddleware=debug","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"eaaurora","openTelemetryServiceVersion":"25.2.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/nodes/NodeInformationWidget/NodeInformationWidget.tsx","./components/featured/content/FeaturedContentWidget/FeaturedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/nodes/NodeView/NodeView.tsx","./components/nodes/NodeView/NodeViewCard/NodeViewCard.tsx","../shared/client/components/common/List/ListGroup/ListGroup.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/attachments/AttachmentView/AttachmentView.tsx","./components/attachments/AttachmentView/AttachmentViewChip/AttachmentViewChip.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx"],"appGip":true,"scriptLoader":[]}