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Ashking0402's avatar
7 years ago
Solved

[ARCHIVED] [CL] Elevator not working

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.52.100.1220
What expansions, game packs, and stuff packs do you have installed? City Living, Get Famous, Cats and Dogs, Seasons.
Steps: How can we find the bug ourselves? Try to use the elevator in 21 Chic Street apartment building.
What happens when the bug occurs? The sim/pet displays the 'can't walk here' bubble above their head when the option "go downstairs" is clicked on the elevator.
What do you expect to see? The sim/pet go downstairs.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

When I first moved into the 21 Chic Street apartments, the elevator did not work to allow my sim to go downstairs. It began working a few times after that but now will not work at all. My dog always has to go to the toilet but it no longer can as it says it cannot go downstairs when I try to send it ] and my sim cannot go downstairs either. When I traveled to take my dog downstairs and called it back, it could not come back up and almost was taken away due to being hungry. This is a serious problem affecting my game. I have removed all of my mods and CC but that did not help. I also took everything off the wall surrounding the elevator in my apartment but that did not help either. I have also tried reseting the elevator by clicking 'reset object' and also reseting both my sim and dog. 

Edit By Crinrict: Adjusted Tag

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  • Thank you. I read through the old threads and saw someone else also had the trash plant in front of the doors. I have that also and wonder if the trash plant is what is blocking the way? @crinrict 

  • 007_brunet's avatar
    007_brunet
    6 years ago

    @crinrict thanks for adding me to the existing thread. After reading through it I confirmed my suspicion that the trash plant in front of the doors was what was blocking the way. I resolved this by entering in the cheat code testingcheatsenabled true by clicking shift ctrl and c..

    This allows you to teleport. Then just shift click on the ground to where you want to transport to. I teleported to outside of the building and took cuttings from the plant 3 times before it gave the option to dispose of dead plant. Then I put the trash in my inventory to move it out of the way.


    Now they can go down the elevator and the issue is fixed!

  • Product: The Sims 4
    Platform:PC
    Which language are you playing the game in? English
    How often does the bug occur? Every time (100%)
    What is your current game version number? 1.63.136.1010
    What expansions, game packs, and stuff packs do you have installed? Expansions: All Game Packs: Outdoor Retreat, Dine Out, Spa Day, Strangerville Stuff Packs: My First Pet, Perfect Patio, Moschino, Tiny House
    Steps: How can we find the bug ourselves? Leave a trash pile outside of an apartment building on the tile.
    What happens when the bug occurs? If the trash is left long enough a trash plant will spawn blocking the entry into the apartment building. There is no way to remove the trash plant. The Sims will experience a routing error.
    What do you expect to see? No trash plant to appear on the sidewalk.
    Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
    Did this issue appear after a specific patch or change you made to your system? No

    I forgot to take a picture.  I had to reload my game because my Sims could no longer leave or enter the apartment through the elevator.  The apartment building I experienced this in was 21 Chic Street Apartments in the Fashion District.  All the apartments in the same building were affected.

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago
    @canelacaliente Merging this with the elevator issue as the trash plant was already mentioned as possible cause of this.
  • Product: The Sims 4
    Platform:Mac
    Which language are you playing the game in? English
    How often does the bug occur? Every time (100%)
    What is your current game version number? N/A
    What expansions, game packs, and stuff packs do you have installed? City Living Get Famous University
    Steps: How can we find the bug ourselves? I'm not sure
    What happens when the bug occurs? The cloud shows and she can't walk
    What do you expect to see? My sim to go downstairs and other sims to come into my penthouse.
    Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
    Did this issue appear after a specific patch or change you made to your system? No

    I believe that the elevator is broken in my sims. My sims can't go downstairs and visitors can't go to her apartment. 

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @jentoure Did you check the street entrance if there's a bike or a trash plant blocking the entrance ?

    Did you also test without mods/cc ?
  • Product: The Sims 4
    Platform:Sony Playstation 4
    Which language are you playing the game in? English
    How often does the bug occur? Every time (100%)
    What is your current game version number? 1.37
    What expansions, game packs, and stuff packs do you have installed? Island Living Seasons Cats & Dogs City Living Bowling night Perfect Patio Holiday Celebration Grims Ghoulish Guitar
    Steps: How can we find the bug ourselves? Try to leave the apartment (Medina Studios Apartments) By clicking on the elevator and selecting (Go Downstairs)
    What happens when the bug occurs? My character(s) will walk away from the elevator and onto a corner of the room and then wont complete the action.
    What do you expect to see? I tell my character to leave the apartment, but they dont.
    Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
    Did this issue appear after a specific patch or change you made to your system? Yes
    Please describe the patch or change you made. It started happening when the Paranormal Stuff Pack was added.

    N/A

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @kevoren I merged your post with the bug report on this.

    There's several things causing this. See solution post for a workaround.

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