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I also just had this happen today. Not sure how long in-game hours I waited before I gave up and exited without saving - but it was at least a full red to green sleep, made and ate breakfast, and got the newly aged toddler enough potty training skill to go on their own. I definitely waited longer than 20 minutes. So, there are a good number of playing hours absolutely wasted.
Called the firefighters, and they just stood chatting next to the house, no fire.
A random sim lady came into my house and starting talking to the toddler in their third floor bedroom - didn't have any option to make her leave even after introducing myself.
No items were disintegrating.
This is literally the first time I have played the game in months - just bought the new expansion pack - and this if the fourth huge and very old bug I have run into TODAY. This is ridiculous. Seriously this is five years old at this point.
And before anyone asks again, no, since you can't save anything during a fire I do not have a save file for you to look at.
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