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ScaryCaucasian's avatar
3 years ago
Solved

[ARCHIVED] Gallery Not Connecting

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.89.214
What expansions, game packs, and stuff packs do you have installed? n/s
Steps: How can we find the bug ourselves? Try to connect to the gallery
What happens when the bug occurs? gallery doesn't connect
What do you expect to see? gallery connecting
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No

Product: Sims 4

Platform: macOS Monterey MacBook Air (M1, 2020)

What is your Gamertag/PSN ID? ScaryCaucasian

Which mode has this happened in? Build Mode

Which part of the mode? ???

Can you tell us the date (MM/DD/YYYY) that you saw the bug?: 07/11/2022

What time did you see the bug?: About 4:00PM

What is your time zone?: EST

How often does the bug occur?: idk, it just started

How can we find the bug ourselves?: idk

What happens when the bug occurs? I can't connect to the gallery.

What should be happening instead? let me connect to the gallery

I tried to connect to the gallery but it wont connect and i know my internet is fine. ive tried removing my mods, repairing and updating my game, relaunching my game, and nothing is working. pls fix

Edit By Crinrict: Filled out form, adjusted title

  • EA_Cade's avatar
    EA_Cade
    3 years ago

    Hey all, 

    Final update: We have restored Gallery functionality across all platforms at this time. Please note that it may take a few minutes to fully cache depending on where you are. 

    Thank you all so much for your patience while this was investigated and resolved, if you're still seeing issues please post in the thread here as this one will be closed shortly. 

    - EA_Cade

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