[ARCHIVED] [GF] Videos from Video Station can't be accessed

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.99.264.1030
What expansions, game packs, and stuff packs do you have installed? All of them, except Horse Ranch
Steps: How can we find the bug ourselves? When trying to interact with videos in the Video Station from "Get Famous" expansion
What happens when the bug occurs? Videos can't be used, they are inaccesible. The only option I get is to "Rename Video". I am even unable to delete them. The Video Station has become useless.
What do you expect to see? I expect to access to the videos and interact or delete them.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Last Update (July, 20th)

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When trying to interact with videos in the Video Station. Videos can't be used, they are inaccesible. The only option I get is to "Rename Video". I am even unable to delete them. The Video Station has become useless.

There are other families in my saved game that are able to interact with some of their videos. But there are other households where the Video Station memory was full and I can't combine or delete their videos.

Anybody else has seen that? What can I do to repair this? I've tried repairing the game and deleting the "localthumbcache" file, but anything has been solved. Please help.

Edit By Crinrict: Added Tag to Title

crinrict
5 months ago
Please use this thread going forward: [GF] Videos from Video Station can't be accessed | EA Forums - 11914134

84 Replies

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Togetchi
3 years ago
@psusenas I just had this happen yesterday too! I thought maybe I needed to upgrade the memory on the station since it won't let me upload videos from the drone or record any more videos either. But not being able to delete the videos to free up space is kinda fighting that theory.

I can't upload any of the videos to free up space, or edit and upgrade the videos anymore so I'm just kind of stuck ☹️
JZ-Sim
Rising Novice
2 years ago
I moved my household from Strangerville to new town in Horse expansion. I downloaded a lot for them to live on and them moved them with all of their stuff. This included the More Views Video Station. I had videos still on the station when I moved. Now all I can do is rename them. No editing, no deleting, etc. I recorded a new video and was able to edit but, after saving and leaving the game, I can't do anything with the new videos either. I've tried deleting the video station and buying a new one but the content is still on the video station. Has anyone else encountered this? Any way to remove the content in the game or perhaps in a saved folder on my PC? Help!
EnderCookie01
2 years ago
It won’t let me upload my videos on the video station, I click on the videos and the only option that pops is for me to rename it.
I have a chair for my sim to use and the problem only showed up after her ram on it became full and hasn’t gone away since I upgraded it. I’ve already repaired my game bought a new video station, and removed my mods to see if that was the problem.
Has anyone else had this problem and if so do they know how to fix it.
GiardiniDiMarzo
Legend
2 years ago
You can add Me too on this bug report
GF-Videos-from-Video-Station-can-t-be-accessed
@EA_Solairecan you merge the threads?
Marshmellowpxls
2 years ago
@JZ-Sim I've been having the same problem. Don't know if it's from the latest update?
TheSimsDirect
The Sims Team
2 years ago
Hello All,

If anyone of you are still encountering this on the latest game version (without mods), would you be willing to share your save file(s)?

If so, please send me a private message with a link to the file.

Instructions here: http://x.ea.com/74420

Thanks!
ThimanthiT
2 years ago
I play sims 4 on my PS5 and currently have seasons, high school years, cottage living, tiny living, realm of magic and get famous. None of my other packs seems to have any issues but I’m unable to upload any videos on my video station. It’s been like this for a couple weeks now but it was originally fine. I’ve tried using both video station types, moving them indoors and outdoors, changing the chair, restarting my ps5 and restoring my licence but nothings worked. None of my sims can use it to upload so now the memory on the video station is full and all it will allow me to do is change the name for some of the videos but not upload any. I can still search for trends or reply to comments on the station but that’s it. Can someone please help me as I have no other ideas now.
crinrict
Hero+
2 years ago
@ThimanthiT I've merged your post with the bug report

Please send your save to SimsDirect as asked above.
Sonjaplayz
2 years ago
Hi!
I have the same exact issue as described in the OP. It appeared suddenly yesterday after the latest updates to the game. I've never had it before and been having streamers/video makers for years. I do use mods (MCCC) but I've disabled it, would my save file be useful then? I really need to get this issue fixed as my global superstar is suffering!
Thanks in advance.
DarkNight1204
2 years ago
I'm having the same issue hopefully it gets fixed I can't play this family until it is fixed since all my sims upload their videos hopefully it gets worked out soon