Please use this thread going forward: Photos/Paintings turning black (1.102.190/1.82) | EA Forums - 11936008
I play on PS4.
Last year I got error code 0 and after managing to fix that I noticed all my photos had turned black. I was absolutely devastated and didn't play for a couple of months. No response from EA support. I learned from last time and started saving all my houses to the gallery, whenever new pictures were added to rooms I'd upload them to my library etc. Well I just had a few more days of error code 0 and yet AGAIN my photos have turned black. Generations of wedding and baby photos. So I think no worries, I've saved the lots to the gallery. I go to the gallery and only ONE of the lots are saved to the gallery. YOU GUYS, I saved these lots MULTIPLE TIMES. I saved rooms full of photos. I saved a museum full of photos. All of them have disappeared and now once again I'm crying over this glitchy, POS game.
How the hell can this even happen? I tried so hard to back up my photos, I don't understand how things can disappear from my own library like this. I never want to play this game again. I want a refund for every damn expansion pack. I'm so sick of this. Because I play on PS4, none of the cool solutions will work. I'm literally so fed up. If nobody knows how to fix this, does anyone know how to actually contact EA?
I just don't understand how things can disappear from my own library. And now I can't even replace the single lot that was preserved- it comes up with an error code message and bulldozed the glitched lot but won't allow me to replace it with the saved lot. I'm at my wits end and seriously upset. I'm even more upset at this thread and that nobody from EA has any answers or even a damn apology. I hate everything about this
I just ran into this issue on PS5. Got a save code error multiple times (first time ever) and now all of my family photos in all homes are black 😫😫😫
This also just happened to me on PS5. All photos in my save are now black 😭
I was getting Error Code 0 when saving for quite awhile, which resolved once the photos turned black. So these issues are definitely connected. This sucks because I love the photography feature and it really adds a lot to the game. I guess I might be able to go into an earlier version of the save (I have some backups) and retrieve some of the photos using the library…
I want to emphasize that storage space on my console is NOT an issue.
