Product: The Sims 4
Platform:Sony Playstation 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Ps4
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? I've sent error reports after every crash.
What happens when the bug occurs? Game has been opening less and less often with frequent "Adjusting Graphics" error messages. Have tried to clear cache, saving as new game, and today it crashed every time I tried to open any household.
What do you expect to see? I just want to play my game. I've worked very hard on this save and frankly I'll be devastated to lose all that work.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Not sure what I should post in this section?
Hello. After getting the Sims 4 Growing together, I have had significant issues loading my game. For example, the game crashes when I try to play in a household. The loading bar will fill up as usual, and the music indicator that the game is loaded starts, but soon after, it will crash and send me to the Xbox menu screen. I have tried all the usual restarts and clear cache steps, but the issue persists. This issue consistently happens, and I start over about six times before I can play in a household/lot. But if I try to play again on another day, the same issue persists again. Not sure if this is a bug or if anyone else is having this issue on consoles.
