Product: The Sims 4
Platform:Sony Playstation 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Ps4
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? I've sent error reports after every crash.
What happens when the bug occurs? Game has been opening less and less often with frequent "Adjusting Graphics" error messages. Have tried to clear cache, saving as new game, and today it crashed every time I tried to open any household.
What do you expect to see? I just want to play my game. I've worked very hard on this save and frankly I'll be devastated to lose all that work.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Not sure what I should post in this section?
Product: The Sims 4
Platform:Xbox Series S
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? Unsure
What expansions, game packs, and stuff packs do you have installed? All EP's. All game packs besides: Journey to Batuu, Jungle Adventure, and Vampires. Stuff packs: Laundry Day, Toddlers, Backyard, Kids Room, Romantic Garden, and Spooky. Kits: Pastel Pop, Desert Luxe, First Fits, Throwback Fit
Steps: How can we find the bug ourselves? Unsure
What happens when the bug occurs? Crashing
What do you expect to see? To continue playing without problems
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Infant update and purchasing Growing Together
My game doesn't crash in the middle of playing, luckily. But it does crash most times if I'm trying to travel, going to manage worlds, and trying to exit a save file. Happens a lot too but lesser than the others is when I'm entering or exiting cas, entering or exiting build mode.
@PoorPluto43 I had this issue for a long time. In fact I couldn't play at all for a few months at the end of last year until January. In desperation I deleted everything and started my game completely from scratch. That worked for me, but it was extremely drastic. It crashed a few times after patch 1.69 but that affected so many players that a patch was issued to fix it and that worked again.
There are less drastic things you can try and I'll attach the troubleshooting guide which has tips to follow:
Good luck with it, I know how frustrating it is. I hope this helps.
