XBOX
WARNING: THIS WILL DELETE EVERYTHING. Unless you have an external hard drive connected through USB to your Xbox to back up or transfer your save files later.
*I don’t share my Xbox with anyone, and didn’t have any save files I was attached to (in the event something went wrong) before I took these steps. I realize that’s not the case for everyone, so proceed only if you’re comfortable with that or you’ve backed up your saves externally, if you have that option.
- Xbox Home Screen highlight the Sims 4
- Press the Menu button (the one with 3 lines) and select “Manage game and add-ons”
- Next page, select “Saved data”
- Next page, select the file with your Username
- Next page, when asked “Delete from Console” or “Delete Everywhere”, select “Delete Everywhere” (again, this will delete everything, including gallery saves)
*IMPORTANT NOTES: As others on console (both PS and Xbox) have already stated, you will start the game like a new user, so there will be many annoying pop up’s to deal with because everything is reset and new. However, if you were playing the Reaper’s Reward Event before the issue, the game picks up where you left off on the new save file, so you don’t have to start the event from the beginning. And although your gallery saves are deleted during the process, those you were following on Gallery are not.
EVENT: I kept it as basic as I possibly can, starting a save file with a base game only sim, and base game only lot, and even then my sims froze while hosting a dinner party for the Event. I had cheats on, and had to reset them manually by pressing A and B together, and the event continued. So the game is still a bit glitchy.
Again, this is a workaround, not a fix. And me or anyone else here completing the Event does NOT mean those who couldn’t shouldn’t get these items in a future update. Some people have years worth of saves they don’t want to risk, while some simply aren’t aware this workaround exists. It’s still EA’s responsibility and it’s the least EA could do at this point.
Best of luck to all of you.