Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.70.84.1020
What expansions, game packs, and stuff packs do you have installed? Island Living, Get Famous, Seasons, Cats & Dogs, Get To Work, Spa Day, Nifty Knitting, Laundry Day, Vintage Glamour, Backyard, Perfect Patio, Holiday celebration pack
Steps: How can we find the bug ourselves? Play a Sim and have them do any task such as painting, they freeze.
What happens when the bug occurs? When I select my Sim to pain for example, they start the task but then immediately freeze. Game time moves forward but the task does not progress. Sometimes pausing my game waiting a minute or two solves the issue for a brief minute. This also happens with task such as showering. The hygiene bar will not move sometimes even though the Sim has been in the shower for the allotted time on the task marker. Sim will come out still dirty. Sim will use the toilet but that bar will still be low as if they never went.
What do you expect to see? I expect that the Sim complete requested task without freezing
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
none to provide
Hi @adymock ! Sorry you're having trouble. Is this a new issue or has it been happening the entire time? If it's new, when did you first notice the freezing occur?
I too occasionally have sluggish performance where my sims will freeze. This can be caused by low memory. I suspect this could be the issue for you since pausing the game solves the issue briefly. It makes me think there is something happening in the background. Perhaps your computer is attempting to update or perhaps there are other processes running which interferes with TS4 performance. Check if you have any browsers open with websites using a lot of ads and such. Check your task manager processes to see if there are any memory hogs running.
Maybe also try these steps: Exit, then repair the game (right click on the game in Origin and select repair) and allow the repair to run for all your packs, it may take a while to complete; Close all applications / windows, then restart computer; Double check processes in Task Manager; Open TS4 from Origin and test for freezing.
I already tried repairing the game, that did not help. When I play there is nothing else running on this PC.
I noticed it first about 3 weeks ago and it has gotten progressively worse. I do not use this PC for anything but the SIMS.
I have checked task manager to make sure my system was running smoothly and did not find anything that would cause this issue
@adymock Hmm ... welll that's frustrating. The issue might be something a bit more technical then. Please follow these instructions to provide your DxDiag.
How to gather information on your PC using DxDiag (ea.com)
In the meantime, I wonder if clearing your cache might help. This link has instructions for that.
Clear cache to fix problems with your games
Edit: It looks like your post was merged with an existing bug report. It still might be helpful to post your DxDiag. Good luck! I hope you're able to fix your game!
Ok I have attached file here
