Going to lock this thread as it doesn't have the new bug template and has become a bit of a mess.
Just make a new thread if you still have this issue occurring WITHOUT MODS.
Hey, I'm good to go to share the DxDiag and a save where this is happening, but you'll have to refresh my memory on how to do it. FYI, this time around, my teen (who has school and a job) got stuck like this when she decided to play hooky. Instead of going to the lot with her friend to play hooky, she instead has been sent home, but her icon looks like she's still at school. I see you've attached instructions on how/where to upload a file, unfortunately, I don't know how to get/create/find that file to upload! Let me know and I'll get it to you asap!
FYI, I'm on a Macbook Pro, so I'll also need a little help figuring out how to create/find a DxDiag file on a mac. I haven't created one of those (or uploaded an bugged saved file) for eons, since I was playing Sims 1 on a PC!
EA Staff (Retired)Hi @ceb6973, your save files can be found by going into Documents -> Electronic Arts -> The Sims 4 -> saves. If you sort the folder by Date Modified, then the most recently modified *.save file will be the last save you played.
For your DxDiag, that's actually called System Information on Apple.You can go to Apple menu -> About This Mac --> System Report and then choose File -> Save to save a copy. Here's more info: https://support.apple.com/en-us/HT203001
Excellent, now let's see if I got the right stuff... Hmm, it won't let me attach either in the forums as it says they are "unsupported extensions." So I'll get them to you in one of the other ways you provided!
Okay, I figured out OneDrive -- Yay! Here's the link!https://1drv.ms/f/s!Aub2vVg_AqSEb6HbnnKGl62sdWs My User name CEB6973 is in the file name of the MacSystemReport, but I didn't change the name of the save to include it. Let me know if I need to. My OneDrive account name is Christine Bartsch, in case you need that. And the family with the issue (not sure if you need that, but just in case!) is last name Fowler, and they live in a lot I called The Shack that's in Oasis Springs, in the Bedrock Straight neighborhood (last house on the left, south side of the road).
Hopefully this will help you figure out the issue. Let me know if there's any other way I can help (Or if I didn't do something correctly, which is quite possible!)
EA Staff (Retired)You did all that correctly and I was able to get both your system report and your save. Now we'll try and find a machine like yours, and see if we can't narrow this down once and for all. Thank you so much for all the help! 🙂
