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Sketch793's avatar
Sketch793
Seasoned Ace
6 years ago
Solved

[ARCHIVED] [TUTORIAL] Unable to complete tutorial because of locked actions

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.62.67.1020
What expansions, game packs, and stuff packs do you have installed? GTW, GT, CL, CD, Seasons, GF, IL, DU. OR, SD, DO, V, PH, JA, SV, RM. PP, CK, Spooky, MH, RG, KR, VG, BN, Fitness, Toddler, LD, Moschino
Steps: How can we find the bug ourselves? Play the tutorial. Complete your career's Daily Task on Sunday and Monday to get promoted on Tuesday. Complete the other objectives of milestone 3 before going to work on Wednesday.
What happens when the bug occurs? The actions needed to complete milestone 4 are grayed out. The tooltip says "disabled by tutorial." This prevents you from completing the next step of the tutorial.
What do you expect to see? I expect actions to become available when they are required.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Installed the patch for Nov 13, 2018, which included the new tutorial.

‌

I previously reported this problem on Nov 16, 2018. It was originally reported by @luftsaob on Nov 15, 2018. @crinrict asked me to start a new thread. The original report has been erroneously marked as fixed. https://answers.ea.com/t5/Bug-Reports/FIXED-Unable-to-Progress-in-new-tutorial-due-to-greyed-out/td-p/7169467

The problem occurs when you complete milestone 3 of the tutorial before reaching the step that says, "You now have Free Play time until you complete all of your Sim's Aspiration goals. Check your progress in the Aspirations panel. And remember to take care of their needs, but most importantly...have fun!"

At this point in the tutorial, the phone is still disabled, travel is not permitted, and fishing is still disabled. These things will only unlock after the tutorial progresses, which only happens after you have completed "all of your Aspiration goals." However, it isn't possible to complete all the goals of milestone 4 until these things have been unlocked because milestone 4 requires you to take a vacation day (requires the phone), visit a community lot (requires the phone and travel), and fish for one hour (requires fishing).

Attn: @SimQARobo @SimGuruNick 

Edit By Crinrict: Adjusted Tag

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  • RWForder's avatar
    RWForder
    5 years ago

    Just out of curiosity, as you could see the issue, are you able to share the solution please? I've just started playing this and come across the same issue. Does waiting a sim week work or are we destined to be stuck for longer?

  • BlackjackWidow's avatar
    BlackjackWidow
    Hero (Retired)
    5 years ago

    @RWForder - I have had luck by recovering an earlier state of the game. Save and exit the tutorial; in the Load Game menu, click the Tutorial game save icon. Click the "Recover Save" button in the bottom right, next to the "play" button. This should give you a choice of backup saves. Choose one & continue from that point, being as careful as you can to not complete any steps until you're prompted to do so.

  • viki_angel's avatar
    viki_angel
    5 years ago

    So I started playing yesterday and had this issue. I thought it was me being dumb and subsequently played over 2 hours and can’t now refund the game! If you can’t even play through a tutorial what’s the point in owning the rest of the game! 

  • racbarbee's avatar
    racbarbee
    5 years ago

    Hi, this problem is still not fixed. I'm having the same issue and waited over a week in tutorial time and I'm still locked out of fishing, taking a vacation day, and visiting a community lot. 

    This is frustrating and disheartening. I would like to play the game, please.

  • ZraizRecoil's avatar
    ZraizRecoil
    5 years ago

    Product: The Sims 4
    Platform:PC
    Which language are you playing the game in? English
    How often does the bug occur? 99% of the time
    What is your current game version number? 1.69.57.1020
    What expansions, game packs, and stuff packs do you have installed? Everything except Snowy Escape and Journey to Batuu
    Steps: How can we find the bug ourselves? Play the tutorial. Complete your career's Daily Task on Sunday and Monday to get promoted on Tuesday. Complete the other objectives of milestone 3 before going to work on Wednesday.
    What happens when the bug occurs? The actions needed to complete milestone 4 are grayed out. The tooltip says "disabled by tutorial." This prevents you from completing the next step of the tutorial.
    What do you expect to see? I expect actions to become available when they are required.
    Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
    Did this issue appear after a specific patch or change you made to your system? No. This has been happening for months to at least three different characters I've created and tried to run through the tutorial after disabling and re-enabling it.
    Please describe the patch or change you made.none

  • eescobar90's avatar
    eescobar90
    5 years ago
    @SimQARobo hi, I’m coming from 8 months in the future, December 2020... and the bug hasn’t been fixed; I just updated the game to its latest version and sí cannot use the phone to take the sim on vacations... ethereal tutorial then.
  • cowntessa's avatar
    cowntessa
    5 years ago
    @Sketch793 still having this problem. started a new game after a brand new clean install. stuck on 'look at the lightbulb' and it just won't go past it.

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