[ARCHIVED] [V] [ROM] Occult eyes/features disappear when entering live mode

I’ve lost access to the eye colours and eye socket customizations from the vampire pack after the 22 October 2024 update. For context, I still have access to most of the clothing options from the vampires DLC in CAS. I can still make sims become vampires in the CAS, but even after removing mods, verifying the files on Steam, deleting and redownloading the DLC, I am still unable to get the CAS customizations back. Does anyone know of any other method I can try to retrieve the CAS customizations or file an EA help bug report? 

I tried looking for help on the EA help page but it just directed me here.

I forgot to remove my mods before the update today if that’s of any relevant concern.