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EStacy68's avatar
EStacy68
4 years ago

Can not pay bills/select mailbox

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.82.99.1230
What expansions, game packs, and stuff packs do you have installed? I have installed the cats and dogs expansion pack
Steps: How can we find the bug ourselves? try to pay bills or click on the mailbox
What happens when the bug occurs? I am unable to pay my bills because none of my sims can click on the mailbox. My sims also can not pay bills via the computer or cell phone.
What do you expect to see? no option when clicking the mailbox
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No

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I have tried paying my bills via my mailbox and my computer but no option on either. my other households are unable to pay their bills as well. 

5 Replies

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  • EStacy68's avatar
    EStacy68
    4 years ago

    yes, I've replaced it with the same mailbox and different mailboxes as well as going to game in my game library and repairing it. 

  • crinrict's avatar
    crinrict
    Hero+
    4 years ago
    @EStacy68 Do you not have the option on the phone or does it not work ? Are you sure they are due ?
  • EStacy68's avatar
    EStacy68
    4 years ago

    the option is not on the phone or the mailbox or the computer and yes they are due because they already cut my power off lol

    I also can not get my sim to do things like play chess, garden, and whenever I talk to someone only 3 options are available. Tell a joke, discuss interest, and get to know. Even after we have reached the friends level 


    [Merged by CM]

  • crinrict's avatar
    crinrict
    Hero+
    4 years ago

    HI @EStacy68 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • ConfigOverride, if you have your own configuration files.
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

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