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Petrollika's avatar
2 years ago

Cannot change eyes or brows in CAS

Product: The Sims 4
Platform:PlayStation 5 Digital Edition
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? EP14: 1.assets.live2_console-ep14.18
What expansions, game packs, and stuff packs do you have installed? Crystal Creations; For Rent; Home Chef Hustle; Modern Luxe; Horse Ranch; Book Nook; Growing Together; Pastel Pop; Seasons, Parenthood; Laundry Day; High School Years; Werewolves; Little Campers Kit; My Wedding Stories; Blooming Rooms; Cottage Living; Dream Home Decorator; Courtyard Oasis; Country Kitchen; Throwback Fit; Paranormal; Snowy Escape; Nifty Knitting; Cats & Dogs; Discover University; Realm of Magic; Island Living; Strangerville; Spa Day; Movie Hangout; Get Famous; Outdoor Retreat; Get Together; Toddler Stuff; Get to Work; Dine Out; Cool Kitchen; City Living; Vintage Glamour
Steps: How can we find the bug ourselves? Start a new save, and try to change eye/eyebrow colour by clicking on eyes/eyebrows in Detail Edit Mode.
What happens when the bug occurs? Clicking on eyes/eyebrows does nothing. The shape can still be changed by holding X and moving the stick, but there is no option for colours.
What do you expect to see? I expect to be able to change the colour of my sims' eyes/eyebrows.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

I haven't made a new Sim for a while, but the family I usually play with has been too buggy to continue, so I have no idea how long this has been an issue for.

1 Reply

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  • @Petrollika hi there, have you tried going to an existing household. Say the Goth family for example and seeing if you can modify their appearance?

    You could also power cycle your console and see if that helps. Instructions here:

    https://answers.ea.com/t5/Consoles/READ-FIRST-Console-Troubleshooting-Guide-and-Known-Issues-Patch/m-p/12363039#M19682

    Sometimes it helps restore broken or lost function.

    I'll test this on my Xbox Series X too.

    Edit: tested and working okay on Xbox Series X for me. Hopefully power cycling the console will help restore the function for you but if not then a reinstall of the game may also help. But it's time consuming so I'd try the power cycling first.

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