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I have tried it with and without mods in my mods folder. Latest I did a 50/50 test of the mods and it ended with zero mods in the mods folder and the bug still occurs in the game. So the problem must have to do with the game.
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
- Options.ini (or just re-set all your settings manually)
- Tray Folder
- Screenshots/Videos/Custom music
- Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
- Custom content like clothing, hair, skins, make up ....
- ConfigOverride, if you have your own configuration files.
- Mods (one by one, making sure they all still work)
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
- LirraFlirra3 years agoSeasoned Traveler
I have followed the directions to reset the game trough making an update folder of the sims 4 folder. Then I put the saves back in the Sims 4 folder from the backup folder. And if I the use an old save file the error occur again but if I create a new game it works like it should . So maybe it is a problem in my save files. But how do I know witch one is the problem and if I want to fix a save file to be able to keep playing with the same household how do I do that. Is it enough to save the family to the library and start a new save with them. Please help.
- crinrict3 years agoHero+@LirraFlirra Would you mind sending me your save ? Instructions in my signature
I'm a bit busy the coming two weeks but I might be able to squeeze in a test.- LirraFlirra3 years agoSeasoned Traveler
I'm sorry but how do I know witch save file is witch? Or do you want the whole save files folder?
I have tried to make a test save and first it didn't work. Then I contacted Answers HQ, I got your reply, I followed it and the test save still didn't work but then I tried to save that household to a new save. Then it finally works so I have started to put folder after folder in the new Sims 4 folder like you told me to. I have now started on the mods folder and puts the mods in the game in Alfabetical order. I have them ordered after creators name and every creator has their own folder. Now I hav gotten to the letter g And the game still works. The problem that remains with my main save, It is a legacy challenge and I have played with several families and with the friends and a lot of different lots. So it is kind of a problem to save all that to the gallery. Is there any way this can be done? Or do you still think I should send you my save?
- 3 years ago
So I did these steps and it seems it's my saves folder that is the issue. Is there a way to fix the save file or would I just have to start fresh?
- crinrict3 years agoHero+
@vanitynevill Is your mods folder vanilla ?
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