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StorybookLady's avatar
StorybookLady
Seasoned Ace
2 years ago

Can't connect to gallery in offline mode

Product: The Sims 4
Platform:PC
Which language are you playing the game in? Deutsch
How often does the bug occur? Every time (100%)
What is your current game version number? 1.97.63.1020
What expansions, game packs, and stuff packs do you have installed? All of them, except paranormal stuff and menswear kit
Steps: How can we find the bug ourselves? Go offline into the game and try to connect to the online gallery.
What happens when the bug occurs? Nothing happens. It loads and loads, but there is no connection to the gallery.
What do you expect to see? I expect to be able to connect to the gallery in offline mode. This started to happen after I installed the EA App. Before with Origin, I was able to go offline into the game and still connect to the online gallery. Now with the EA App I cannot use the gallery if I access the game in offline mode.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

Please make it possible to access the gallery again in offline mode.

5 Replies

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  • @MissLjupka You always need to be online to go to the gallery. That was the same with Origin.

    Difference could be that Origin just went online without you knowing and then connected while ea app doesn't do that.

    Is that what you mean ?
  • StorybookLady's avatar
    StorybookLady
    Seasoned Ace
    2 years ago

    @crinrict Thank you for the reply. 🙂 Hm, I don't know excactly why I was able to connect offline with the gallery, but I can try to explain it a little bit more: I often did not update my game for months with Origin, for different reasons. In those times I naturally had to go offline into the game and play. If I wanted to use the gallery, I just clicked on the gallery symbol and then "Connect" (Verbinden), like in the picture below. Even though I played offline, I was still able to always manually connect to the gallery ingame and search and download everything that I wanted, except builds that were shared after the new patch I didn't had. Those were greyed out, but that was ok, because the gallery had thousands of other builds to offer.

    But now this is not possible anymore. If I go with the EA App offline into the game (no matter if my game has the latest patch or not) I can click "connect", but nothing ever happens. It's an infintive loading screen like this.

    So something must have been changed there, because before with Origin I did connect with the gallery on a daily basis, even though I went offline into the game.

  • crinrict's avatar
    crinrict
    Hero+
    2 years ago
    @MissLjupka Did you ever check if Origin was actually still offline when you did this ? Usually what I connected with Origin offline, origin went online and then you got connected.

    Now since they changed the way the connection works (it's not permanent anymore) you always have to re-connect whether you are online or offline.

    With Origin this was kind of a two way step. Connect origin first (that happened in the background) and then the game had to connect to the gallery and it works. EA app doesn't seem to be able to connect in the background at all on it's own. If you put it on offline, Sims can't make it go online (different to Origin) so you need to first put ea app manually in online mode and then connect Sims.

    So in my experience, Origin always went online anyways if you wanted to connect to the gallery.

    Since two factors have changed though and I'm unsure if I ever tried between the connection change and ea app change, it's hard to tell if it's just something you can't do anymore (then it should tell you in some why or not even offer) or if it's an issue with EA app that just can't connect go online in the background on it's own.
  • StorybookLady's avatar
    StorybookLady
    Seasoned Ace
    2 years ago

    @crinrict Uhh you just gave me an idea!! 🙂 I tried something else: I started the game in offline mode, then switched back to the EA App and set it to online. Then ingame I could finally connect with the gallery!!! YAY!! ❤️ Thank you!! 

    Although...my game is currently fully updated, I still have to check if it works the same way if I don't have the latest update. But I am very happy that you replied to me and wrote all your thoughts about how Origin used to work. I would have never thought that the solution might be that easy and obvious. Maybe someone else wondered the same like me and this helps them out.

    Thank you for your work. 

  • @MissLjupka  Hello!  I found your thread because I had the same issue.  I opened the game in offline mode but was not able to connect to the gallery.  I thought that I would just be adding a "me too".  However, I had the opportunity to test your suggestion based on @crinrict 's information, since I did not want to update to the latest patch (23 July 24) right away.    While the game was open, I brought up the EA app, went into online mode, and was able to open the Gallery.  I was able to view all sections of the Gallery in this state.  I was also able to play my save without updating.  Before exiting the game, I switched back to offline mode in the EA app and my game currently remains un-patched.  So, in summary, for those who wish to not update for whatever reason and still access the Gallery, there is a workaround.

    - Launch the game in offline mode

    - While the game is open, bring up the EA app and switch to online mode

    - Before exiting the game, switch back to offline mode

    It's a few extra clicks and steps than we needed previously but at least it works.  Thanks for starting the thread and for the workaround idea!

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