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mischief000's avatar
mischief000
New Traveler
3 years ago

Console: UI Scaling, Build Mode, Cursor off screen error.

Product: The Sims 4
Platform: PS5
Which language are you playing the game in?: english
How often does the bug occur?: Happens everytime.
What is your current game version number?: 1.66
What expansions, game packs, and stuff packs do you have installed?: all except highschool, pastel and the clutter stuff.

Steps: How can we find the bug ourselves?: scale UI to a small but recommended size on a 4k tv. go to build mode and select one of the two top build options. move cursor, it should happen.

What happens when the bug occurs?: the cursor will be at the very bottom of the screen and can be moved horizontally. in a odd area only.
What do you expect to see?: 
Have you installed any customization with the game, e.g. Custom Content or Mods?: no CC or mods.
Did this issue appear after a specific patch or change you made to your system?: Patch 1.65
Please describe the patch or change you made.: Patch 1.65

PS5 latest update. UI scaled, smallest safe size on 4k tv. In Build Mode click on any graphical selection (not search or a listing selection.) and on the next screen. The Cursor will be on the bottom. Unable to select anything. Happens everytime.

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  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there @mischief000,

    I've moved your post over to the Bug Reports section as I've tested this and was able to replicate the issue as well. Would you fill this template out for me please?

    Product: The Sims 4
    Platform: PS5
    Which language are you playing the game in?:
    How often does the bug occur?: 
    What is your current game version number?: 
    What expansions, game packs, and stuff packs do you have installed?:
    Steps: How can we find the bug ourselves?: 
    What happens when the bug occurs?: 
    What do you expect to see?: 
    Have you installed any customization with the game, e.g. Custom Content or Mods?: 
    Did this issue appear after a specific patch or change you made to your system?: 
    Please describe the patch or change you made.:

  • mischief000's avatar
    mischief000
    New Traveler
    3 years ago

    language: english

    the bug has exsisted since the UI scaling option was released.

    latest PS4 version release. on my PS5.

    all except highschool, pastel and the clutter stuff.

    scale UI to a small but recommended size on a 4k tv. go to build mode and select one of the two top build options. move cursor, it should happen.

    the cursor will be at the very bottom of the screen and can be moved horizontally. in a odd area only.

    no CC or mods. this aught too explain enough.

  • Product: The Sims 4
    Platform:Xbox Series S
    Which language are you playing the game in? English
    How often does the bug occur? Every time (100%)
    What is your current game version number? SP29: 1.assets.live2_console-sp29.30
    What expansions, game packs, and stuff packs do you have installed? All content available as DLC is installed except: Everyday Clutter Kit Pastel Pop Kit First Fit Kit
    Steps: How can we find the bug ourselves? When playing with a controller: Launch a new game Once exited CAS with a new sim, move them into any lot Open Build Mode. Build mode catalog (to select doors, windows etc) Try accessing any of the icons. Open Buy Mode by Room Buy mode by room catalog (example: kitchen: counters / fridges / appliances Try accessing any of the icons
    What happens when the bug occurs? I am unable to select any of the icons in build mode or in buy by room. My cursor disappears and I am unable to move it "up" from the bottom of the screen, and can only move it across to view household funds. Regardless of how many times I flip between the various options, my cursor disappears entirely and I cannot select any doors, windows, wallpapers or counters, beds, fridges or any other icons un the "by room" image catalog. When plugging in a m/kb this issue disappears entirely and I can use my cursor to select all menu items regardless of which tab I am in.
    What do you expect to see? I should be able to switch between the various icons to open various catalogs to select items to use for building and buying. The cursor should not disappear or get "stuck" at the bottom of the screen. I have attached a video link below where you are able to see the bug in action, wherever you see my cursor moving from left to right at the bottom left of my screen, that's when I am actively trying to press "up" on my controller to move the cursor up onto any of the icons in that catolog.
    Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
    Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

    Watch this video for the bug in action: https://youtu.be/pUACaTMJ1VI 

    Wherever you see my cursor moving from left to right at the bottom left of my screen, that's when I am actively trying to press "up" on my controller to move the cursor up onto any of the icons in that catolog.

  • 247Mitzy's avatar
    247Mitzy
    Rising Vanguard
    3 years ago
    @ChaniZAEA I’ve been having this happen, too, or similarly the curser will freeze and not let me switch categories or get out of the categories to click the top options.

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