Cozy Celebrations: Not Enough EP to Claim All Rewards

It says I don't have enough points but all weeks are checked off and say "Event Completed" 

Thank you 😊 

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@LindseyT27 wrote:

It says I don't have enough points but all weeks are checked off and say "Event Completed" 

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Could you also let me know if you ever played offline during the event? 

You can try the following steps as well:

1. Turn off your Xbox One by pressing and holding the power button on the front of the console until the light stops flashing.
2. When the lights on the front of the Xbox One and the console's power brick turn off, unplug the power brick from the back of your console (Make sure you disconnect the cord from the Xbox instead of from the wall).
3. Wait at least 30 seconds.
4. Plug the power brick back into your Xbox One and turn it on.

This should clear the cache on your console and hopefully cause the game to resync with the game server to get those missing points. 

Please let me know if that helps. 

I’m having that problem too I’m on ps4 I posted a couple post I don’t know if they were in the right place tho but here are the images 

I am unable to continue completing the event, as it will not let me claim the festive TV but I need it to complete the task. The tab for the UI with Jasmine is greyed out and it just keeps telling me to wait for the gnomes to fix it. I was only able to claim about the first 4/5 items. The others are available to claim but will not let me. If uninstall and/or clear caches I've only gotten the UI to show but still not able to claim. Idk what to do, I've cleared caches, turned off mods, loaded older saves, reinstalled. Any advice is greatly appreciated. 

deleted the 3 files mentioned and it worked! thanks ya'll!!!