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jheit11's avatar
jheit11
4 years ago

[DHD] Red X in build mode when sorting by decor style

I recently downloaded the dream home decorator pack and every time that I try to sort by decor style I get the following screen. Red X's through all of the design options. I have, repaired my game mu...
jheit11's avatar
jheit11
4 years ago

When I uninstalled the second time I deleted all the folders but I did keep my save folder. I didn't try it again before I put the saves back.

I'm repairing the game now. Which did not work.

I have everything saved in my Applications and then in my Documents through iCloud. The Electronic Arts folder says "Waiting to Upload" underneath it, but I'm not sure if that has anything to do with it. 

I'm not sure how to find the patch level of the game.

Bluebellflora's avatar
Bluebellflora
Hero+
4 years ago
@jheit11

Thanks, that’s really helpful 🙂

Try a new clean Sims 4 folder again but don’t move over any of your saves etc. just play normally as if it’s the first time you’ve ever loaded the game. See if the red Xs are still there.

The current version number of the game will be at the bottom of the main menu after you’ve launched the game.
  • jheit11's avatar
    jheit11
    4 years ago

    I just uninstalled, trashed everything, and redownloaded. No luck.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    4 years ago

    @jheit11 

    Hmm, bit odd. Which exact version of macOS are you running?

    Could you set up a new user account on your Mac and play to see if it still happens?

  • jheit11's avatar
    jheit11
    4 years ago

    I have Monterey 12.3.1 

    I can try to set up a new account on my computer.

  • jheit11's avatar
    jheit11
    4 years ago

    I made a new account, but Origin was still downloaded on it and so was Sims. I had the same issue. 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    4 years ago
    @jheit11

    Yes, I wanted to check if anything in your existing user account could be causing the issue so testing on the existing installation in a clean user account tests this. It's unlikely but worth checking.

    If you've completely uninstalled Origin and the game then reinstalled and played a new Sims 4 folder, as if you've never had the game on your Mac before, I have no idea what may be causing it. It's very odd.

    If you uninstall and reinstall again, could you leave out DHD and test the game to see if it's linked to only that pack?

    Also, which specific model Mac do you have (About This Mac info)? I haven't come across any GPU specific issues causing this but would be good to try and figure out why it's happening.
  • SimQARobo's avatar
    SimQARobo
    Icon for EA Staff rankEA Staff
    4 years ago

    Hello @jheit11 

    After looking into this for a bit, it looks like this is a bug with the text search.  We'll investigate.

    In the meantime, a possible workaround is to use the Filter Items UI on the right side to filter for Styles. 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    4 years ago

    Thanks @SimQARobo !

    @jheit11 Moving this to the bug forum for better visibility and because it’s a Mac and Windows bug.

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