Product: The Sims 4Platform:PCWhich language are you playing the game in? EnglishHow often does the bug occur? Often (50% - 99%)What is your current game version number? 1.74.59.1030What expansions, game packs, and stuff packs do you have installed? all expansion. Game and stuff packs except the kits.Steps: How can we find the bug ourselves? Have a sim in University try to capture information on the presentation board.What happens when the bug occurs? The progress circle when a sim captures information on the presentation board keeps dropping from cue as if its completed but there is no refine and organize option only capture information When you subsequently select capture information it drops from cue making the board essentially useless. It's impossible to pass classes that require a presentation because What do you expect to see? I expect my sim to be able to completely capture information and refine and organize so that they are able to give their finl presentations and complete the requirement for their class.Have you installed any customization with the game, e.g. Custom Content or Mods? YesDid this issue appear after a specific patch or change you made to your system? Neutral/Not Sure The above issue has essentially made university unplayable because i can't complete class requirement and fail. Will share save upon request. Edit By Crinrict: Added Tag to Title

yeah no you're wrong.. i've never had to receive feed back in order refine and organize.. also the whole point of this post is that capture information keeps dropping from cue therefore i can't finish and there are no other options.

@ManicPot8to Did you test this without mods ?Move the mods folder to the desktop and delete the localthumbcache file, then test on a copy of your save game.If it works, then you have an incompatible mod.

so i spent a day testing without mods... in addition to the first issue, edit term paper is now dropping from cue

@ManicPot8to Do you get any last exceptions ? Could you test another Sim to see if it's that particular Sim/board that's giving issues ?

Yes I did get an exception even without having mccc enabled.. I've been having an issue attaching the file so below is the contents of the file... Spoiler (Highlight to read)<?xml version="1.0" ?><root><report><version>2</version><sessionid>439617e1dd5e51d960a674a4</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2021-05-20 12:11:29</createtime><buildsignature>Local.Unknown.Unknown.1.74.59.1030-1.200.000.502.Release</buildsignature><categoryid>base_situation.py:511</categoryid><desyncid>439617e1dd5e51d960a674a4</desyncid><systemconfig/><screenshot/><desyncdata>Exception thrown while calling remove on Situation_RoommateNPC_Events_GetHype(615318769123990936) (AttributeError: 'NoneType' object has no attribute 'give_rewards_to_npc')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 209, in c_api_server_tick&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 481, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\time_service.py", line 112, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\scheduling.py", line 212, in simulate&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\alarms.py", line 260, in _run&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\situations\situation.py", line 1317, in _situation_timed_out&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\situations\base_situation.py", line 496, in _self_destruct&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\situations\situation_manager.py", line 872, in destroy_situation_by_id&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\indexed_manager.py", line 205, in remove_id&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\object_manager.py", line 157, in remove&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\indexed_manager.py", line 275, in remove&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\situations\situation_manager.py", line 825, in call_on_remove&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\indexed_manager.py", line 329, in call_on_remove&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\situations\base_situation.py", line 511, in on_remove&#13;&#10;AttributeError: 'NoneType' object has no attribute 'give_rewards_to_npc'rtim=0&#13;&#10;Client Session Time: 23.61&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;Origin Version: 10,5,99,47918&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 10 10.0.19042 GPU: NVIDIA GeForce GTX 1050 nvldumdx.dll 27.21.14.5763, GUID: D7B71E3E-5FD1-11CF-0F65-DAA61BC2D635&#13; &#10;</desyncdata></report><report><version>2</version><sessionid>439617e1dd5e51d960a674a4</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2021-05-21 01:38:22</createtime><buildsignature>Local.Unknown.Unknown.1.74.59.1030-1.200.000.502.Release</buildsignature><categoryid>base_situation.py:511</categoryid><desyncid>439617e1dd5e51d960a674a4</desyncid><systemconfig/><screenshot/><desyncdata>Exception thrown while calling remove on Situation_RoommateNPC_Events_GetHype(615318772296733250) (AttributeError: 'NoneType' object has no attribute 'give_rewards_to_npc')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 209, in c_api_server_tick&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 481, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\time_service.py", line 112, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\scheduling.py", line 212, in simulate&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\alarms.py", line 260, in _run&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\situations\situation.py", line 1317, in _situation_timed_out&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\situations\base_situation.py", line 496, in _self_destruct&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\situations\situation_manager.py", line 872, in destroy_situation_by_id&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\indexed_manager.py", line 205, in remove_id&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\object_manager.py", line 157, in remove&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\indexed_manager.py", line 275, in remove&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\situations\situation_manager.py", line 825, in call_on_remove&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\indexed_manager.py", line 329, in call_on_remove&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\situations\base_situation.py", line 511, in on_remove&#13;&#10;AttributeError: 'NoneType' object has no attribute 'give_rewards_to_npc'rtim=0&#13;&#10;Client Session Time: 23.61&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;Origin Version: 10,5,99,47918&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 10 10.0.19042 GPU: NVIDIA GeForce GTX 1050 nvldumdx.dll 27.21.14.5763, GUID: D7B71E3E-5FD1-11CF-0F65-DAA61BC2D635&#13; &#10;</desyncdata></report></root<?xml version="1.0" ?><root><report><version>2</version><sessionid>439617e1dd5e51d960a674a4</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2021-05-20 12:11:29</createtime><buildsignature>Local.Unknown.Unknown.1.74.59.1030-1.200.000.502.Release</buildsignature><categoryid>base_situation.py:511</categoryid><desyncid>439617e1dd5e51d960a674a4</desyncid><systemconfig/><screenshot/><desyncdata>Exception thrown while calling remove on Situation_RoommateNPC_Events_GetHype(615318769123990936) (AttributeError: 'NoneType' object has no attribute 'give_rewards_to_npc')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 209, in c_api_server_tick&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 481, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\time_service.py", line 112, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\scheduling.py", line 212, in simulate&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\alarms.py", line 260, in _run&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\situations\situation.py", line 1317, in _situation_timed_out&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\situations\base_situation.py", line 496, in _self_destruct&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\situations\situation_manager.py", line 872, in destroy_situation_by_id&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\indexed_manager.py", line 205, in remove_id&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\object_manager.py", line 157, in remove&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\indexed_manager.py", line 275, in remove&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\situations\situation_manager.py", line 825, in call_on_remove&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\indexed_manager.py", line 329, in call_on_remove&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\situations\base_situation.py", line 511, in on_remove&#13;&#10;AttributeError: 'NoneType' object has no attribute 'give_rewards_to_npc'rtim=0&#13;&#10;Client Session Time: 23.61&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;Origin Version: 10,5,99,47918&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 10 10.0.19042 GPU: NVIDIA GeForce GTX 1050 nvldumdx.dll 27.21.14.5763, GUID: D7B71E3E-5FD1-11CF-0F65-DAA61BC2D635&#13; &#10;</desyncdata></report><report><version>2</version><sessionid>439617e1dd5e51d960a674a4</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2021-05-21 01:38:22</createtime><buildsignature>Local.Unknown.Unknown.1.74.59.1030-1.200.000.502.Release</buildsignature><categoryid>base_situation.py:511</categoryid><desyncid>439617e1dd5e51d960a674a4</desyncid><systemconfig/><screenshot/><desyncdata>Exception thrown while calling remove on Situation_RoommateNPC_Events_GetHype(615318772296733250) (AttributeError: 'NoneType' object has no attribute 'give_rewards_to_npc')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 209, in c_api_server_tick&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 481, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\time_service.py", line 112, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\scheduling.py", line 212, in simulate&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\alarms.py", line 260, in _run&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\situations\situation.py", line 1317, in _situation_timed_out&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\situations\base_situation.py", line 496, in _self_destruct&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\situations\situation_manager.py", line 872, in destroy_situation_by_id&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\indexed_manager.py", line 205, in remove_id&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\object_manager.py", line 157, in remove&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\indexed_manager.py", line 275, in remove&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\situations\situation_manager.py", line 825, in call_on_remove&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\indexed_manager.py", line 329, in call_on_remove&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\situations\base_situation.py", line 511, in on_remove&#13;&#10;AttributeError: 'NoneType' object has no attribute 'give_rewards_to_npc'rtim=0&#13;&#10;Client Session Time: 23.61&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;Origin Version: 10,5,99,47918&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 10 10.0.19042 GPU: NVIDIA GeForce GTX 1050 nvldumdx.dll 27.21.14.5763, GUID: D7B71E3E-5FD1-11CF-0F65-DAA61BC2D635&#13; &#10;</desyncdata></report></root Edit By Crinrict: Added Spoiler Tags

[DU] Unable to complete presentations/Capture information drops from cue

19 Replies

Replies have been turned off for this discussion

crinrict
Hero+
5 years ago
@ManicPot8to So I tested your save. I only had the refine option on your board (which worked although I can't remember if it's supposed to have a progress circle or not

Editing the paper was a bit more tricky and I don't know what triggered it to work. The Sim had a bit low needs so took care of that and there was a Yogurt on the table. I removed that. Sims sometimes have issues using the computer if there's something on the table.
ManicPot8to
Seasoned Ace
5 years ago
@crinrict i'll take that into consideration thanks
crinrict
Hero+
5 years ago
@ManicPot8to Do you still not have the refine option on the board if you load that save ? Seems they finished with capturing. Or is there another household that has an unstarted board in that save ?
ManicPot8to
Seasoned Ace
5 years ago
@crinrict it seems to be back now after i moved the board to the top floor that has alot of space... still not sure what's happening.. were you able to analyze the LE
daikoyu
Seasoned Ace
5 years ago
The LE has nothing to do with your issue here. The LE is the same as here: https://answers.ea.com/t5/Bug-Reports/DU-Roommate-Get-Hype-Error-LastException/td-p/10346193.
It’s the interaction from roommates/mascot GetHype. (Both your LE-Notifications are the same)
crinrict
Hero+
5 years ago
@daikoyu How can you be sure that the LE has nothing to do with it ? Maybe the get hyped LE causes the interaction to drop from queue ?

This could be a side effect. LE can cause all kind of symptoms even if not directly connected. I didn't have any issues but I also didn't get the LE.

@ManicPot8to Yeah, the LE is a known issue. Just don't know if they you're error is related. Do you get the LE each time the issue occurs ?
ManicPot8to
Seasoned Ace
5 years ago
@crinrict not always but more often than not.. though to be honest i don't always open it so idk if its the same error each time.. i do notice that even when playing with mccc i only seem to get LEs when playing sims in university housing.
crinrict
Hero+
5 years ago
@ManicPot8to Yeah, there's a lot of LEs. I'm really just curious if they are related.

Best is probably if you play on to the next class with the board and delete all the LE files you currently have. Then check if the same issue occurs again.
crinrict
Hero+
5 years ago
@ManicPot8to Did this happen again for the next class ?

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[DU] Unable to complete presentations/Capture information drops from cue

19 Replies

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