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keekee53's avatar
keekee53
Seasoned Ace
5 years ago

Error Code 109:50c5d2a:37e32b88 when trying to load a Sim Household

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? Current Version
What expansions, game packs, and stuff packs do you have installed? Everything except Batuu, Paranormal stuff pack and My first pet stuff NO kits...only Bust the dust.
Steps: How can we find the bug ourselves? NO idea. I am sure the houses are working for you guys in Cottage Living.
What happens when the bug occurs? When I try to load up the Watson Family house. I think I am also getting last exceptions while playing.
What do you expect to see? I expect the household to load up without an error.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. After the last patch I have been having issues

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Using better Exceptions the error was explained utilities\logging\version_handling.py\version_handling.py as the cause of the issue.  Exception raised while processing zone spin up sequence: 5 (KeyError: 5)

Also saw different error messages with the same utilities\logging\version_handling.py\version_handling.py

From the sims game, the actual code I am getting is 109:50c5d2a:37e32b88

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  • Bossxup_morgie's avatar
    Bossxup_morgie
    3 years ago

    Hello, I've been having issues with the Sims 4 since the first High School update in July. I've updated all mods and cc, repaired and uninstalled the game several times. I've even started new saves/games, etc. Now I am getting this error message from Better Exceptions that says the following: utilities\logging\version_handling.py\version_handling.py

    Please help me solve this issue. I've been searching on different forums and haven't found a solution. 

    I attached a screenshot of how my gameplay screen looks when I load a household. 

  • crinrict's avatar
    crinrict
    Hero+
    3 years ago
    @Bossxup_morgie Could you post the exact error code you're getting ?

    109 are usually related to custom food and if you still have a plate on your lot that used to have that food it causes issues with loading the lot.

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