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@Mysterous_Lady Not sure what the problem is, but this reminds me of an issue I had a while back. After having 2 sims get married that didn't already live together, it would bring up the display asking about moving them in together. After that though the screen to actually move them in wouldn't appear, and the spouse that wasn't already part of the active household would just leave with the guests. I thought I would mention that because it sounds really similar, and so I can't help but wonder if the issues are related somehow.
I do have one suggestion that may help temporarily, have you tried using Manage Worlds to move them out? If you need help figuring out how to do it, let me know and I can go through the process for you. The results will be the same too. You will be able to split them from the current household, then either move them into another household or give them their own household.
Splitting from the 'manage world' also did not help..
I manage to split after so many try by using on the computer and click on household and split..hope this will help..
(I also experienced the animation of sims taking out phone and tap to split..and also trying to split from manage world and household but no luck, but by clicking on the computer to split work)
(CM: Multiple posts merged. Check out this post for tips on how to edit and add more to a post.)
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