[FIXED] [CL] Elements disappear from view in open story apartments
Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.47.49.1020 What...
Building pieces in apartments will no longer be invisible when viewing from the upper floor. That must have been very disconcerting to not know what happened to your stuff.
Fixed in Patch 1.52.100
Yup, apparently I marked this as fixed but forgot to post :P
I can confirm what you are seeing in my game as well @Hallinish - appears to be an apartments only bug, as I did not see the same issue in a regular open story home. I believe it is related to the level upon which your camera is located; when you are viewing from the second story, various elements on the first story go invisible. If you drop down a level, the elements reappear. I will add it to our list of visual glitches. Thanks for reporting!
Edit: I've moved the report to the Bug Reports forum and filled in the required form for the post (the Bug Report forum requires additional information).
I realised that I should have filled out a proper form a few hours ago when I browsed this site during breaktime. Thank you for helping me out, and sorry for taking your time, it was very rude.
Product: The Sims 4 Platform:PC Which language are you playing the game in?Português How often does the bug occur?Every time (100%) What is your current game version number?1.47.49.1020 What expansions, game packs, and stuff packs do you have installed?All packs until Get Famous; Steps: How can we find the bug ourselves?After modifying a penthouse or apartment, or completely replacing it with another building, additional tiles can be seen from outside the buildings in the map view. This problem happens in a similar way to another bug I reported here and has not yet solved: https://answers.ea.com/t5/Bug-Reports/OPEN-CL-Additional-floor-tiles-outside-apartment-after-modifying/m-p/6983192 Second problem: Just go in a penthouses and apartments and try to view the lower floor through the upper floor in an opening area to the first floor as I have shown in the pictures. What happens when the bug occurs?Stairs disappearing partially or completely when we move the game camera being on the second floor of the house, and viewing the first floor at the same time. First floor objects disappear when we visualize them through the second floor, through the opening of the floors . What do you expect to see?Stairs and objects should not disappear or be inconsistent when viewed from a second floor in rooms with openings between different floors. And the additional floor should never appear in the map. Have you installed any customization with the game, e.g. Custom Content or Mods?Never used. Did this issue appear after a specific patch or change you made to your system?No
This publication aims to report two different problems.
Do you remember the bug that I reported almost 3 months ago (and has not yet been fixed) that causes aditional tiles appearing outside the apartment selection UIof The Sims 4 City Living? LINK: https://answers.ea.com/t5/Bug-Reports/OPEN-CL-Additional-floor-tiles-outside-apartment-after-modifying/m-p/6983192 I need to report that the problem has gotten worse now, and after the November update, these aditional tiles can now be seen in the map view, usually after we make some modification in the original lot or we replace it with a completely new building.
Second Problem
After the November update, several lots of San Myshuno are suffering graphic problems. These problems usually happen in penthouses and apartments that have more than two floors.
When a penthouse or an apartment has an open area in the first and second floor division, when we try to view the first floor through the upper floor, the stairs begin to suffer graphic problems depending on the position of the camera, and many objects that were on the first floor begin to disappear.
From what I've come to realize, this problem only happens in areas with openings between the first and second floors, and logically affect stairs, since they obviously make an opening in the floor.
On one of my lots, one of my stairs is completely invisible on the second floor, only visible on the first floor.handrails are affected as well.
Gif samples:
I already asked some friends to check in their games if the same was happening, and they confirmed that yes, the problem was also happening in the same way.
I honestly hope that these problems, including that of the other publication, are resolved. San Myshuno is DESTROYED. Not only do we have graphical bugs in the apartment selector ui, as well as graphical bugs on the map, and now an even worse graphic bug happening within lots.
@SimsTime merged your report with the pre-existing report for the visibility of downstairs objects in apartments. As for the tiles outside apartments issue, please add any updates/comments to the original thread, which you already linked. We do want to keep issues separate for tracking purposes. Thanks!
Product: The Sims 4 Platform:PC Which language are you playing the game in? Polski How often does the bug occur? Every time (100%) What is your current game version number? 1.47.51.1020 What expansions, game packs, and stuff packs do you have installed? Everything except 6 Stuff Packs: My First Pet Stuff, Toddler Stuff, Bowling Night Stuff, Movie Hangout Stuff, Backyard Stuff and Luxury Party Stuff. Steps: How can we find the bug ourselves? Build an apartment/house with an entresol/mezzanine. (or a room with glass roof) What happens when the bug occurs? While on the entresol/mezzanine the furniture from the floor below doesn't show, it's just bare floor. Stuff on walls shows fine. I'm attaching a print screen where there are mirrors on the wall and you can see the furniture in the mirror but not on the floor. It's the same when I have a glass roof. When I'm on the floor I can't see anything through the sunroof but bare floor. At some angles the furniture would flicker but mostly it's just not there. What do you expect to see? All furniture Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them. Did this issue appear after a specific patch or change you made to your system? Yes Please describe the patch or change you made. This started happening after the terrain update a few days ago. I noticed it before I installed Get Famous so it's definitely to do with that update and not the new pack. Before that everything worked fine and I had no issues at all.
I'll just add that this happens all the time when on an entresol looking down, but only sometimes when looking up at the entresol from the floor below, on the other hand when looking up stuff on walls disappears as well and it never does when looking down. So to summarise: Looking down: Stuff on the walls on the floor below ok, stuff on the floor always disappears (sometimes flickers at certain angles) Looking up: Stuff on the walls on the floor above often disappears, stuff on the floor isn't visible because floor is in the way so I can't tell.
Yep, I've seen this too and only in multi-level apartments that are open to the second floor. I forget which apartment it is now, but one of the default Maxis apartments in San Myshuno has this problem. So it's not caused by editing the lot in any way. All you have to do is load into the apartment and go up a floor to see it.
Product: The Sims 4 Platform:PC Which language are you playing the game in?English How often does the bug occur?Every time (100%) What is your current game version number?1.47.51.1020 What expansions, game packs, and stuff packs do you have installed?Digital Deluxe, City Living, Get To Work, Get Together, Spa Day, Laundry Day, Perfect Patio, Holiday Celebration, Grim's Guitar Steps: How can we find the bug ourselves?The lot I know of is "1 Torendi Tower Penthouse", granted I have only checked 2 lots for this, the other one being the 64x64 lot in the Get Together world which did NOT have this problem. For all I know a whole lot of lots have this same issue, but I don't know. So, pick the Torendi Tower Penthouse in any save of the game and place a room down on any level higher than the "ground floor" then delete the floor with the bulldozer tool, opening up the ceiling for the room below and enabling you to see into the room that is below the room you just placed. What happens when the bug occurs?Furniture/sims/stairs/doors are invisible when viewed from the higher floor of the double height space. What do you expect to see?I expect to see the furniture/sims/stairs/doors below, like I used to be able to before an update broke it. Have you installed any customization with the game, e.g. Custom Content or Mods?Not now. I've removed them. Did this issue appear after a specific patch or change you made to your system?Yes Please describe the patch or change you made.The game update that came just before Get Famous was released is what broke this for me. It worked fine before this.
- Furniture that is below the open ceiling/deleted floor will be invisible when viewed from the upper level. Sometimes, /some/ of the furniture is visible (but not in my personal save, just a random one I opened to check the issue), but some is still invisible.
- This includes any stairs that you have placed where the floor above them has been deleted (for example, if you have an indoor balcony and stairs that lead down into a double height room, you can not see the stairs anymore if you are viewing the upper portion/balcony of the double height space).
- Sims will be invisible.
- Doors will be invisible.
- Sims and furniture DO cast shadows, AND can still be clicked on. They are also visible fine when viewed from the floor level that they are actually placed on, just when you move the camera up (eg. if you have an indoor balcony or a double height ceiling) they are suddenly gone.
Attached images show a hole I put in the floor of the lot that is already built when you open a new game. In the one where it is viewed from the higher level, you cannot see the counters/pot rack/etc, but in the image where it is viewed from the floor the counters are placed on, they are clearly still there.
Ways I have attempted to fix this:
- Turning laptop mode on and off.
- Raising various graphical settings.
- Removing all of my mods.
And as I have said, some lots actually still work fine for me, so I know it is not a graphical thing.
I should also add that no matter what level your camera is set at, everything still looks fine when viewed through windows. With this visual glitch, it's almost as if the floor is still technically in the way somehow, even though it has been deleted, as you can see nothing through it.
EDIT: Augh I just found that someone else already posted this, I read all the items in the compiled lists first but I guess I should have stalked the forums myself as well.
Buy/Build has a separate list and as BryonyRae is very tied up with RL (she's a volunteer helper like me), stuff being added to her list is slow atm).
I'm so bad at building myself and have no clue what she already has and what not so I'm staying out of these threads and refrain from adding anything.
So yeah, if you're reporting anything building/lighting/textures, it's best to also skim the forum
Thank you
Anonymous
7 years ago
I recently bought the get famous dlc, as well as the dine out and fitness dlcs
When on an upper level of a house, objects on the lower levels will constantly pop in and out of existence on the lower levels.
I've tried disabling all mods, going through the settings, changing graphics settings, switching to windowed mode, etc. nothing seems to be working.
This never used to happen and it's extremely annoying, almost game-breaking for me as I like to build mulit-levelled houses with lots of open space. Anyone have a fix or at least experiencing the same issue?
as you can see the first floor looks normal, but as you go up floors things start popping in and out as the camera is rotated, even the staircase. The first screenshot is actually the bottom of the open area, so you can see how much is actually missing
I contacted EA support a few hours ago and he gave me a generic email, explaining how to reset cache, repair damaged files, etc. I did all that and restarted my computer, still the problem persists. So I went as far as to completely uninstall the game and re-install it, and yet still I'm faced with the same issue, despite it being a clean install, with none of my previous households or anything. After that I contacted support again and was told to update my video card drivers. I did that and restarted the computer once more, yet I still have the issue.
After that they told me to create a new nvdia gaming profile for the sims, which I did. No change. So they basically told me tough *, wait for the devs to fix it :/
not happy, as I just bought a bunch of new DLC for it and my house is glitching tf out.
Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.47.51.1020 What expansions, game packs, and stuff packs do you have installed? All EP's, GP's, SP's, and Free Stuff Steps: How can we find the bug ourselves? This bug occurs when you place a set of stairs connecting to an upper level and there is either: a) open-to-below space around the stairs b) no actual room above where the stairs connect to the upper level, and the stairs themselves are in a room where the upper floor/ceiling has been removed What happens when the bug occurs? The stairs will either partially or completely disappear from view, with the exception of the top step always being in view. Occasionally, the stairs will flicker in and out of view with camera movement. Sims can still use the stairs, but will also disappear. What do you expect to see? The stairs solid, regardless of what level they are viewed from or the existence (or non existence) of a room/floor around them. Also, sims not disappearing on invisible stairs. Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them. Did this issue appear after a specific patch or change you made to your system? Yes Please describe the patch or change you made. Following the patch on November 20th, 2018.
The video above is of the bug as it occurs in my game. You can see that while the stairs are located in a closed room, with no open-to-below space, they function normally. The issue becomes when you create open-to-below space (only immediately next to them), or remove the room above them altogether, leaving only open space, but they are still located in a room below (where the stairs lead up from).
Steps: How can we find the bug ourselves?This bug occurs when you place a set of stairs connecting to an upper level and there is either: a) open-to-below space around the stairs b) no actual room above where the stairs connect to the upper level, and the stairs themselves are in a room where the upper floor/ceiling has been removed
It is this line that helped me to fix it. Use the *Custom Room Tool* to build a room around the area that is uncovered, this will bring the stairs back and you can delete the parts of the walls you do not need. I have attached two images to show you what I mean. Hope this helps 🙂
*The stairs do appear normally in screenshots even when they do not appear in game*
*After building the room with the Custom Room Tool and tracing any walls, the stairs return in game as they should*
It took a bit of trickery using the same method to be able to get rid of the roof above my stairs altogether without them disappearing again. To explain a bit better, I'm building a celebrities only area in the Sky Lounge in San Myshuno. I've got the stairs are walled off in their own room, but the area above the stairs is just open to the sky and not covered by a roof. I was able to surround the ceiling with a half wall and delete it, without it harming my stairs again.
For some reason I cannot view objects/sims/doors/etc when on a higher level, I need to investigate further, but I think this may be specific to San Myshuno apartments/penthouses (testing and will update). IE, I have a big open staircase and cannot view whats going on down below (see image). Its almost as if its a low end graphics setting, but all my graphics settings default to high (running on a GTX 1060).
Product: The Sims 4 Platform:PC Which language are you playing the game in?English How often does the bug occur?Every time (100%) What is your current game version number?1.47.51.1020 What expansions, game packs, and stuff packs do you have installed?All of them. Steps: How can we find the bug ourselves?if you have a build with a loft just page up to see object below vanish What happens when the bug occurs?objects and sims on lower level of loft disappear when page up What do you expect to see?i expect to still see objects and sims on lower level Have you installed any customization with the game, e.g. Custom Content or Mods?Yes Did this issue appear after a specific patch or change you made to your system?Yes Please describe the patch or change you made.this occurred after the quick patch that was issued after get famous release.
Product: The Sims 4 Platform:PC Which language are you playing the game in?English How often does the bug occur?Every time (100%) What is your current game version number?1.47.51.1020 What expansions, game packs, and stuff packs do you have installed?All of them to the most recent, Get Famous Steps: How can we find the bug ourselves?If you have a loft or any opening to a lower level in a build, the objects and sims below will vanish when you page up. This happens both in live move, camera mode, and build and buy. It may not happen in all games. What happens when the bug occurs?The objects and sims below will vanish when you page up. What do you expect to see?I expect to see the objects and sims below the loft in the building like i did before. Have you installed any customization with the game, e.g. Custom Content or Mods?Yes Did this issue appear after a specific patch or change you made to your system?Yes Please describe the patch or change you made.The issue started right after the quick patch that followed the Get Famous release. I took out my entire mods folder and the issue still occurred.
Product: The Sims 4 Platform:PC Which language are you playing the game in?Deutsch How often does the bug occur?Every time (100%) What is your current game version number?1.47.51.1020 What expansions, game packs, and stuff packs do you have installed?All of them Steps: How can we find the bug ourselves?I'm not really sure how you can find this bug exactly i just found it myself and im including a picture. What happens when the bug occurs?As soon as you change to the floor where the stairs are located or leading up to you can see through the stairs. What do you expect to see?I don't really know I just wanted to report it so it can maybe be fixed. Have you installed any customization with the game, e.g. Custom Content or Mods?Not now. I've removed them. Did this issue appear after a specific patch or change you made to your system?Yes Please describe the patch or change you made.Since the latest Sims 4 patch.
So the bug only occurs on the top of the stairs and if you go a floor down you can actually see them perfectly. I attached a screenshot so it's easier to understand. I removed all Mods, cleared my Cache and repaired the game to see if the bug is still there and it was so now I'm clueless how to actually fix it and hope you guys can help me. Also it occurs since the latest Patch.
@KawaiiObst this looks like the issue we're having with visibility of downstairs areas in apartments (see here). Can you confirm whether you are building/playing in an apartment? If not, which lot are you using?
Ah yes sorry! It's exactly the same bug but I've only searched for stairs since I didn't notice the windows bugging too at first and thus didn't find the first post. Should i delete mine now? This is my first post ever here so I don't really know much about how to do this.
Anonymous
7 years ago
Product: The Sims 4 Platform:PC Which language are you playing the game in?English How often does the bug occur?Every time (100%) What is your current game version number?1.47.49 What expansions, game packs, and stuff packs do you have installed?City Living, Perfect Patio, City Living, Get To work, Movie Hangout, Luxury Party, Vintage Glamour. Spa Day Steps: How can we find the bug ourselves?Go to another floor and look to the floor below from that floor. What happens when the bug occurs?Objects appear and disappear depending on the camera angle. What do you expect to see?To see all the objects below the floor Have you installed any customization with the game, e.g. Custom Content or Mods?Yes Did this issue appear after a specific patch or change you made to your system?Neutral/Not Sure
This is the link to the video of the objects flickering.
Product: The Sims 4 Platform:PC Which language are you playing the game in?한국어 How often does the bug occur?Every time (100%) What is your current game version number?lastest one, 1.48.94.1020 What expansions, game packs, and stuff packs do you have installed?All expansion packs All game packs All stuff packs but Spooky stuffs, Kidsroom and toddlers. Steps: How can we find the bug ourselves?1. Just Place Stairs and some furnitures in San Myshuno Apartments 2. Move your viewpoints to the upstairs 3. Wheel your angles (In my case, I used sim3-camera mode) What happens when the bug occurs?you can see furnitures and steps of stairs 'disappears' and appears depending on the angles. What do you expect to see?Furnitures and steps should stay still... just like real furnitures and steps do. Have you installed any customization with the game, e.g. Custom Content or Mods?Not now. I've removed them. Did this issue appear after a specific patch or change you made to your system?No
I inserted screenshots of Fengs, Chinese Couple.
As you can see, the steps of the stairs and the furnitures and clutters placed in downstairs all disappeared when changning viewpoint to the upstairs.
It happens not only in apartments equipped in a building, but also in penthouses.
Product: The Sims 4 Platform:PC Which language are you playing the game in?Deutsch How often does the bug occur?Every time (100%) What is your current game version number?1.48.94.1020 What expansions, game packs, and stuff packs do you have installed?I have installed all extensions, game packs and stuff packs. Steps: How can we find the bug ourselves?I have built a loft with a gallery and can no longer see the objects of the lower floor from the upper floor. What happens when the bug occurs?The objects are displayed for a few seconds. What do you expect to see?When I look down from the upper floor (gallery), all the objects are visible. Have you installed any customization with the game, e.g. Custom Content or Mods?Not now. I've removed them. Did this issue appear after a specific patch or change you made to your system?Yes Please describe the patch or change you made.Patch from November or later
Pictures of the 23. 12.2018, mods folder removed, game cleaned and over Origin repaired. I only use furniture from the game !! Deco and floors have been created by me.
Picture before the patch, clearly see the sofa. 26.09.2018
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