Forum Discussion

crinrict's avatar
11 years ago
Solved

[FIXED] Cursor gets stuck on Camera icon in CAS

Issue

When in CAS, the cursor suddenly gets stuck on the Camera icon and does not want to change back. All you can do is force-close the game.

Possible Workarounds/Solutions

Most of these are taken from the old thread here: Cursor stops working in CAS. If a solution helps you, please click on the link and give the post XP.

To help find out what is causing this issue, could you please answer the following questions: 

  • Do you have a laptop or a desktop computer ?
  • What operating system do you have (Windows XP, Vista, 7, 8, Mac)
  • Are you using a mouse or the touchpad or some other input device  (please specify exactly, ex: Razor Mouse, Microsoft Mouse, ..)
  • Are you running laptop mode ?
  • Does it only happen in CAS or have you seen it in Live/Buy/Build mode as well ?
  • Did you play the CAS Demo and if so, did you have the same issue ?
  • Please try to describe the steps that cause the issue for you. I know this might be difficult but the more info the better.
  • Please include your DxDiag but make sure to either post them at pastebin.com (or hastebin.com) and just post the link here or to include spoiler tags.
  • Anything else you think might be important ?

    • We fixed an issue that could be caused when using a trackpad, resulting in the cursor becoming stuck (most often while in Create a Sim), and leave users in an unplayable state.

    Cautiously marking this as solved (meaning I will mark as solved but it will stay on the list for now).

    Please let me know how it's working out for you

90 Replies

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  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    • We fixed an issue that could be caused when using a trackpad, resulting in the cursor becoming stuck (most often while in Create a Sim), and leave users in an unplayable state.

    Cautiously marking this as solved (meaning I will mark as solved but it will stay on the list for now).

    Please let me know how it's working out for you

  • Anonymous's avatar
    Anonymous
    10 years ago

    My cursor got stuck while I was playing Sims 4 in live mode on a Windows laptop.  I was using my cordless mouse.  I tried to close the computer down, but it kept coming back on.  Finally I closed the lid down and went to bed.  The next day when I opened up my laptop, everything was fine.  I didn't lose anything in my game.  It was disconcerting, and I hope it doesn't happen again.  I still wanted to play longer!

  • Having this problem after the patch that came out on June 23. I have tried every solution multiple times but nothing is working.

    Laptop

    Mac

    Microsoft mouse & track pad (both get stuck immediately on camera mode as soon as I open CAS)

    Only in CAS

    I did not play CAS demo but it has only started happening after the patch yesterday

    I open CAS & I can click on hair and change the hair and makeup and accessories but I cannot click on the face to edit it. I cannot go to clothes at all. I can click on traits, name, voice, and all that. It happens as soon as I open CAS.

  • Anonymous's avatar
    Anonymous
    7 years ago

    What if your cursor just....Goes invisible when you're using the touchpad????

    Because, that's exactly what's happening with mine. I see the icons turn green for a hot second, but, I can't see the mouse cursor! What's the point on playing a game you don't see?

  • On certain parts of my screen my cursor does not work so if I try to do anything it won’t let me.

  • hello 

    my cursor doesn't work in cas

    it doesn't let me leave

    I use a MacBook Pro with trackpad and I dont have a mouse pls help 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @radivalsimmer as this thread is quite old I am going to go ahead and lock it.


    If having issues please create a new thread with as much info as possible and we will do what we can to assist.

    Darko 

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