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omontlulu's avatar
omontlulu
6 months ago
Solved

[FIXED] [GALLERY] Build won’t upload to the gallery stuck on spinning screen

Hello, just today I finished building a huge build but now I try to upload it to the gallery, either it the download does finish but nothing happens or the download just runs forever. I upload regula...
  • EA_Cade's avatar
    EA_Cade
    6 months ago
    Hey all,

    We've made some changes on our side just now, can anyone let me know if they are still seeing this currently?
Bluebellflora's avatar
Bluebellflora
Hero+
6 months ago
@omontlulu

Could you zip up the build files and upload them to a file sharing site for me to test on my Mac?

1. Load the Lot and make one small edit, add one plant or something similarly insignificant.
2. Save the Lot to your Library
3. Quit the game
4 Open a Finder window and navigate through Documents > Electronic Arts > The Sims 4 > Tray
5. In the Tray folder sort by Date Modified. All the relevant files for the Lot you just saved to the Library will have the exact same timestamp.
6. Select all the specific Lot files, right click and choose Compress from the menu that appears.
7 Upload to Google Drive/iCloud/Mediafire/whatever works for you then please post the link to the download here or PM me.
  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hey everyone,

    If basic troubleshooting does not fix the issue, teams have been made aware of this and are currently investigating. Thanks for your patience!

    • nengster65's avatar
      nengster65
      Seasoned Traveler
      6 months ago

      This bug is happening to literally everyone as there were no new uploads to the gallery since yesterday morning (western european time) 

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