Hello.
Is anyone still seeing this after updating to the latest patch? We believe this should be fixed now.
PC/MAC Version: 1.77.131
Console: Version 1.44
EA Staff (Retired)Hello @Cruzgirls
We'd like to collect more information to help with the investigation of this issue.
Would you be willing to share a couple of files?
-lastCrash.txt in \Documents\Electronic Arts\The Sims 4\
-Crash log. To find this: Open Applications/Utilities/Console.app, click Crash Reports, find the one corresponding to Sims 4, right-click, select "Reveal in Finder".
Instructions on how to send files are here. You can send them to me via private message if you prefer.
https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302
Thanks!
EA Staff (Retired)Hello ,
Would you be willing to share a couple of files requested below, you can send the link via DM .
- Save file
-lastCrash.txt in \Documents\Electronic Arts\The Sims 4\
-Crash log. To find this: Open Applications/Utilities/Console.app, click Crash Reports, find the one corresponding to Sims 4, right-click, select "Reveal in Finder".
Instructions on how to send files are here. You can send them to me via private message if you prefer.
https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065...
I'm having the same problem too. Never tried launching a brand before now and I've tried 3 times since last night and each time has crashed my game. I'm on PC.
EA Staff (Retired)Hello @seniorkittens
That would be great if you can share the files requested below:
- Save file \Documents\Electronic Arts\The Sims 4\Saves
-lastCrash.txt in \Documents\Electronic Arts\The Sims 4\-Crash log. To find this: Open Applications/Utilities/Console.app, click Crash Reports, find the one corresponding to Sims 4, right-click, select "Reveal in Finder".
Instructions on how to send files are here. You can send them to me via private message if you prefer.
https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302
Edit:
Apologies the crash log step was only for MAC users as you mentioned @seniorkittens that you are on Windows 10 just last crash and save is enough.
I have the same issue, and here are the last crash files I have from trying to launch a lifestyle brand.
https://1drv.ms/u/s!AucxIi9gglmWbp-6Hg2tLgIpg6E?e=2T89hH
Btw, when I tried to DM you, it would not let me and said "Access Denied"
I also have the same issue I'm playing on mac and every time I try to launch a lifestyle brand my game crashes
This issue is happening to me as well. Every time you click the checkmark to launch, game closes.
https://drive.google.com/file/d/12CZItqdmPfRJlzpimgYFqxq11ak6mkNE/view?usp=sharing
Having the same issue as well 😢
WAS ISSUE FIXED?
My game has done the same thing x3, eveytimr I try to confirm Lifestyle Brands the game crashes, and it's so disheartening, I love playing sime. Pay so much for the games juts want to be able to play them as intended.
Help..
. ☹️ sad sad Kitty
hi, i have been facing this issue and my game has crashed many times, do you know if theres a way to fix it?
On Xbox One and game crashes everytime as well as soon as you click "Launch Lifestyle Brand" after choosing Name, Target Audience, Logo &Products.
@SimGuruRitzy I have same problem but on my Mac M1 I have all crash files on Googledrive but I can't DM you (NEED PERMISSION TO SEE THIS PAGE.)
I don't know what to do I want to have a Lifestyle Brand 😭
