Forum Discussion
Hello @Cruzgirls
We'd like to collect more information to help with the investigation of this issue.
Would you be willing to share a couple of files?
-lastCrash.txt in \Documents\Electronic Arts\The Sims 4\
-Crash log. To find this: Open Applications/Utilities/Console.app, click Crash Reports, find the one corresponding to Sims 4, right-click, select "Reveal in Finder".
Instructions on how to send files are here. You can send them to me via private message if you prefer.
https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302
Thanks!
not sure if anyone has sent the file previously, but I recently experienced this bug. Attached is the latest crash file.
https://drive.google.com/file/d/1yeb0EUYa-xxnxpfCgS5OQn64XJ2Hiyzj/view?usp=sharing
- SimGuruRitzy5 years ago
EA Staff
Hello,
Thanks for all of the information and files sent about this issue.
The team is looking into it. We no longer need saves for this specific crash