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RedShampoo01's avatar
RedShampoo01
5 years ago
Solved

[FIXED] [GF] Game crashes after Lifestyle Brand

Product: The Sims 4 Platform:Xbox Series S Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.49.9....
  • SimQARobo's avatar
    SimQARobo
    5 years ago

    Hello.

    Is anyone still seeing this after updating to the latest patch?  We believe this should be fixed now.

    PC/MAC Version: 1.77.131
    Console: Version 1.44

SimGuruRitzy's avatar
SimGuruRitzy
Icon for EA Staff rankEA Staff
5 years ago

Hello @Cruzgirls 

We'd like to collect more information to help with the investigation of this issue.


Would you be willing to share a couple of files?

-lastCrash.txt in \Documents\Electronic Arts\The Sims 4\
-Crash log. To find this: Open Applications/Utilities/Console.app, click Crash Reports, find the one corresponding to Sims 4, right-click, select "Reveal in Finder".

Instructions on how to send files are here. You can send them to me via private message if you prefer.
https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302

Thanks!

  • SimGuruRitzy's avatar
    SimGuruRitzy
    Icon for EA Staff rankEA Staff
    5 years ago

    Hello,

    Thanks for all of the information and files sent about this issue.

    The team is looking into it. We no longer need saves for this specific crash

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